Veeva Systems
Join to apply for the
Commercial Services CRM Manager
role at
Veeva Systems 1 day ago Be among the first 25 applicants Join to apply for the
Commercial Services CRM Manager
role at
Veeva Systems Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
Apply (by clicking the relevant button) after checking through all the related job information below.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
About Veeva: Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.
Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.
The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.
What You'll Do
Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."
Requirements
Proven ability to successfully build and manage customer relationships, escalations, and consultant situations Recognized mentor with excellent communication and interpersonal skills Ability to source, assess, and attract candidates that fit within the Veeva culture 10+ years of work experience with consistent advancement and demonstrated growth
Perks & Benefits
Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program
Compensation
Base pay: $100,000 - $200,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionConsulting IndustriesSoftware Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Veeva Systems by 2x Get notified about new Customer Relationship Management Manager jobs in
Boston, MA . Client Relationship Manager - Commercial Property Underwriting Solutions - REMOTE Boston, MA $90,000.00-$130,000.00 2 weeks ago Strategic Marketing Senior Manager – Cordant Solutions & IET DigitalSr. Manager - Customer Success D42 FreshworksOutside Sales Account Manager - Industrial Component Service and RepairEngagement Manager/Director (Customer Success) – Cloud Data & Life Science - US RemoteCommercial Lines Account Manager (Large Lines-Remote in NY only) Boston, MA $100,000.00-$110,000.00 3 days ago Sr. Global Account Manager - Aerospace & Defense Segment Boston, MA $120,000.00-$150,000.00 2 weeks ago Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)Account Manager - Cybersecurity - New England (MA, CT, RI, NH)Account Manager -Technical Sales - 3D Manufacturing Solutions Northeast USProduct Marketing - Manager / Senior Manager - MedTech CRM Boston, MA $100,000.00-$130,000.00 2 weeks ago Boston, MA $137,200.00-$260,300.00 1 day ago ViiV Healthcare (GSK) Territory Account Manager, Boston West - Field Role Boston, MA $139,500.00-$232,500.00 5 days ago Account Manager I - Boston South, MA - Oncology sales Boston, MA $76,000.00-$102,600.00 4 days ago Boston, MA $160,000.00-$305,000.00 1 month ago Boston, MA $80,000.00-$100,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Commercial Services CRM Manager
role at
Veeva Systems 1 day ago Be among the first 25 applicants Join to apply for the
Commercial Services CRM Manager
role at
Veeva Systems Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
Apply (by clicking the relevant button) after checking through all the related job information below.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
About Veeva: Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.
Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.
The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.
What You'll Do
Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."
Requirements
Proven ability to successfully build and manage customer relationships, escalations, and consultant situations Recognized mentor with excellent communication and interpersonal skills Ability to source, assess, and attract candidates that fit within the Veeva culture 10+ years of work experience with consistent advancement and demonstrated growth
Perks & Benefits
Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program
Compensation
Base pay: $100,000 - $200,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionConsulting IndustriesSoftware Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Veeva Systems by 2x Get notified about new Customer Relationship Management Manager jobs in
Boston, MA . Client Relationship Manager - Commercial Property Underwriting Solutions - REMOTE Boston, MA $90,000.00-$130,000.00 2 weeks ago Strategic Marketing Senior Manager – Cordant Solutions & IET DigitalSr. Manager - Customer Success D42 FreshworksOutside Sales Account Manager - Industrial Component Service and RepairEngagement Manager/Director (Customer Success) – Cloud Data & Life Science - US RemoteCommercial Lines Account Manager (Large Lines-Remote in NY only) Boston, MA $100,000.00-$110,000.00 3 days ago Sr. Global Account Manager - Aerospace & Defense Segment Boston, MA $120,000.00-$150,000.00 2 weeks ago Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)Account Manager - Cybersecurity - New England (MA, CT, RI, NH)Account Manager -Technical Sales - 3D Manufacturing Solutions Northeast USProduct Marketing - Manager / Senior Manager - MedTech CRM Boston, MA $100,000.00-$130,000.00 2 weeks ago Boston, MA $137,200.00-$260,300.00 1 day ago ViiV Healthcare (GSK) Territory Account Manager, Boston West - Field Role Boston, MA $139,500.00-$232,500.00 5 days ago Account Manager I - Boston South, MA - Oncology sales Boston, MA $76,000.00-$102,600.00 4 days ago Boston, MA $160,000.00-$305,000.00 1 month ago Boston, MA $80,000.00-$100,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr