Auctane
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
The
Senior Product Manager - Fraud
will own the strategy, development, and optimization of fraud prevention solutions for Auctane’s platform. This role involves designing and implementing tools and processes to detect, prevent, and respond to fraudulent activities while ensuring a seamless experience for legitimate users. Reporting to the Senior Director of Identity and Fraud Prevention, the Product Manager will collaborate closely with engineering, data science, customer success, and compliance teams to build scalable, secure, and innovative fraud prevention systems. This position is
hybrid (3 days per week in office)
and is located in
Austin, Texas. About the team Auctane is the leading provider of software and APIs that empower small product-based businesses to automate their post-sale processes. From shipping to billing and payments, Auctane delivers innovative solutions that enable businesses to thrive while mitigating risks. With a strong presence in the US and Europe, and plans for global expansion, Auctane is committed to providing secure and efficient solutions that safeguard its customers and their operations. What will you be doing? Develop and execute a comprehensive strategy for fraud prevention that aligns with Auctane’s mission to support small businesses. Identify and prioritize opportunities to enhance fraud detection and mitigation capabilities. Stay informed on emerging fraud trends and technologies to continuously refine the strategy. Fraud Detection Tools and Processes: Design and implement tools to detect fraudulent activities, leveraging machine learning models, propensity scoring, and rule-based systems. Collaborate with data science and engineering teams to develop predictive models that identify potential fraud risks. Partner with customer success and operations teams to create workflows for fraud response and resolution. User Experience: Ensure fraud prevention measures are balanced with maintaining a seamless and secure experience for legitimate users. Gather customer feedback to identify pain points and refine fraud prevention tools accordingly. Compliance and Risk Mitigation: Work closely with legal and compliance teams to ensure fraud prevention solutions adhere to relevant regulations and standards. Develop frameworks for risk assessment and mitigation to protect customer data and financial transactions. Cross-Functional Collaboration: Partner with product, engineering, and data science teams to integrate fraud prevention solutions into Auctane’s platform. Collaborate with marketing to communicate the value of fraud prevention features to customers. Work with customer support teams to provide training and resources for managing fraud-related issues. Goals and Metrics: Define success metrics for fraud prevention, such as fraud detection rates, false positive rates, and customer satisfaction. Monitor and analyze performance data to identify areas for improvement and optimization. Report on progress and align initiatives with broader company objectives. What are we looking for? 5+ years of industry experience in product management and/or engineering, with a strong foundation in fraud methodology and best practices Strong understanding of fraud prevention technologies, including machine learning models, rules engines, and propensity scoring. Proven ability to design customer-centric solutions that balance security with user experience. Exceptional analytical skills with a data-driven approach to decision-making. Excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment. Passion for safeguarding small businesses and enabling their success. What will make you stand out? Experience in SaaS, e-commerce, or platforms serving small and medium-sized businesses. Familiarity with global fraud prevention challenges and solutions. Knowledge of compliance frameworks such as PCI-DSS, GDPR, and CCPA. Hands-on experience implementing fraud detection APIs and tools. What do we offer? We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! We offer 12 paid holidays for all of our US employees! 401k employer matching program – because your future deserves a friendly boost! We conduct annual merit reviews to recognize and reward your hard work and achievements. Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). Indulge in weekly catered lunches at our office – a delicious perk to fuel your work. Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. Employee Assistance Program. We offer up to 8 free mental health sessions. We offer gym discounts to help you stay fit and healthy! We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. Employee Referral Program! We reward employees helping us find top talent! An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here. Create a Job Alert Interested in building your career at Auctane ? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Website LinkedIn Profile Please provide your Primary Home Address. * Please provide your Primary Home Address. What is the approximate base salary that you are targeting? * Select... Have you ever worked for our company in the past? * Select... Do you have any relatives employed at the company? * Select... If applicable, please list the Full Name of the relative who works for the company. (We are not asking for relationship type.) Do you have legal authorization to work in the United States? * Select... Will you now or in the future require work visa sponsorship (e.g.H-1B, TN, E-3, F-1 Stem Eligible) for employment? * Select... Do you live in the Austin area or are you open to relocation to the Austin area? * Select... Are you open to a hybrid work arrangement, which would require you to be in the office 3 days per week (Tuesdays, Wednesdays, and Thursdays)? * Select... I am a California resident and acknowledge the CPRA notice. I am not a California Resident. For California Residents; please read the following notice in its entirety. Find the CPRA Notice here. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Auctane ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Senior Product Manager - Fraud
will own the strategy, development, and optimization of fraud prevention solutions for Auctane’s platform. This role involves designing and implementing tools and processes to detect, prevent, and respond to fraudulent activities while ensuring a seamless experience for legitimate users. Reporting to the Senior Director of Identity and Fraud Prevention, the Product Manager will collaborate closely with engineering, data science, customer success, and compliance teams to build scalable, secure, and innovative fraud prevention systems. This position is
hybrid (3 days per week in office)
and is located in
Austin, Texas. About the team Auctane is the leading provider of software and APIs that empower small product-based businesses to automate their post-sale processes. From shipping to billing and payments, Auctane delivers innovative solutions that enable businesses to thrive while mitigating risks. With a strong presence in the US and Europe, and plans for global expansion, Auctane is committed to providing secure and efficient solutions that safeguard its customers and their operations. What will you be doing? Develop and execute a comprehensive strategy for fraud prevention that aligns with Auctane’s mission to support small businesses. Identify and prioritize opportunities to enhance fraud detection and mitigation capabilities. Stay informed on emerging fraud trends and technologies to continuously refine the strategy. Fraud Detection Tools and Processes: Design and implement tools to detect fraudulent activities, leveraging machine learning models, propensity scoring, and rule-based systems. Collaborate with data science and engineering teams to develop predictive models that identify potential fraud risks. Partner with customer success and operations teams to create workflows for fraud response and resolution. User Experience: Ensure fraud prevention measures are balanced with maintaining a seamless and secure experience for legitimate users. Gather customer feedback to identify pain points and refine fraud prevention tools accordingly. Compliance and Risk Mitigation: Work closely with legal and compliance teams to ensure fraud prevention solutions adhere to relevant regulations and standards. Develop frameworks for risk assessment and mitigation to protect customer data and financial transactions. Cross-Functional Collaboration: Partner with product, engineering, and data science teams to integrate fraud prevention solutions into Auctane’s platform. Collaborate with marketing to communicate the value of fraud prevention features to customers. Work with customer support teams to provide training and resources for managing fraud-related issues. Goals and Metrics: Define success metrics for fraud prevention, such as fraud detection rates, false positive rates, and customer satisfaction. Monitor and analyze performance data to identify areas for improvement and optimization. Report on progress and align initiatives with broader company objectives. What are we looking for? 5+ years of industry experience in product management and/or engineering, with a strong foundation in fraud methodology and best practices Strong understanding of fraud prevention technologies, including machine learning models, rules engines, and propensity scoring. Proven ability to design customer-centric solutions that balance security with user experience. Exceptional analytical skills with a data-driven approach to decision-making. Excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment. Passion for safeguarding small businesses and enabling their success. What will make you stand out? Experience in SaaS, e-commerce, or platforms serving small and medium-sized businesses. Familiarity with global fraud prevention challenges and solutions. Knowledge of compliance frameworks such as PCI-DSS, GDPR, and CCPA. Hands-on experience implementing fraud detection APIs and tools. What do we offer? We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! We offer 12 paid holidays for all of our US employees! 401k employer matching program – because your future deserves a friendly boost! We conduct annual merit reviews to recognize and reward your hard work and achievements. Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). Indulge in weekly catered lunches at our office – a delicious perk to fuel your work. Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. Employee Assistance Program. We offer up to 8 free mental health sessions. We offer gym discounts to help you stay fit and healthy! We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. Employee Referral Program! We reward employees helping us find top talent! An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here. Create a Job Alert Interested in building your career at Auctane ? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Website LinkedIn Profile Please provide your Primary Home Address. * Please provide your Primary Home Address. What is the approximate base salary that you are targeting? * Select... Have you ever worked for our company in the past? * Select... Do you have any relatives employed at the company? * Select... If applicable, please list the Full Name of the relative who works for the company. (We are not asking for relationship type.) Do you have legal authorization to work in the United States? * Select... Will you now or in the future require work visa sponsorship (e.g.H-1B, TN, E-3, F-1 Stem Eligible) for employment? * Select... Do you live in the Austin area or are you open to relocation to the Austin area? * Select... Are you open to a hybrid work arrangement, which would require you to be in the office 3 days per week (Tuesdays, Wednesdays, and Thursdays)? * Select... I am a California resident and acknowledge the CPRA notice. I am not a California Resident. For California Residents; please read the following notice in its entirety. Find the CPRA Notice here. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Auctane ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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