Vice President, Product Manager, Digital Channels

As a Vice President, Product Manager within Chase Travel’s Digital Channels team, you are an integral part of the team that innovates new strategic products and leads the end-to-end product lifecycle. You are responsible for collaborating with cross-functional partners to develop strategic products that focus on activation, retention, and monetization. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be a part of the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group. Job Responsibilities: Own and manage the delivery of the product roadmap for the specified area of focus, across marketing, communications, and strategic projects. Serve as the subject matter expert for the product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally. Create user stories, test scripts, and acceptance testing criteria. Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, operations, servicing, marketing, etc.) on prioritization and development of product features. Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap. Refine and iterate the product roadmap based on business objectives, customer research, and analytics. Maintain deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and provide best practices to enhance the backlog. Required qualifications, capabilities, and skills: A minimum of 8+ years of experience in a product management role building large-scale enterprise products/systems or products at scale. Bachelor’s Degree required. Experience moving technical products from inception to delivery and the ability to articulate the impact. Experience managing transactional and marketing messaging across digital channels. Ability to manage tight delivery timelines and exhibit calmness under pressure. Comfortable navigating ambiguity and change. Strong strategic thinking, interpersonal, and influencing skills to manage partnerships across all organizational levels, including remote teams. Proven problem-solving skills for large, complex business problems, obtaining consensus, and organizational transformation. Data-focused decision-making and quantitative analysis skills, attention to detail, and the ability to manage multiple tasks and priorities simultaneously. Preferred qualifications, capabilities, and skills: Familiarity with Product Management, eCommerce, Marketing, and the Travel industry. Passion for building new solutions, cross-boundary collaboration, and supporting others’ success. Experience with Agile methodologies is preferred. Attention to detail and multitasking capabilities.

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