Manhattan Associates
Senior Manager, Customer Marketing
Manhattan Associates, Atlanta, Georgia, United States, 30383
Join to apply for the
Senior Manager, Customer Marketing
role at
Manhattan Associates Join to apply for the
Senior Manager, Customer Marketing
role at
Manhattan Associates Direct message the job poster from Manhattan Associates Senior Recruiter at Manhattan Associates
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, youve come to the right place.
We are looking for a strategic, customer-centric marketing leader to define and scale our customer marketing function. Youll lead efforts to turn customers into advocates, deepen engagement, and drive revenue growth within our base. This role is ideal for a builder, someone who can bring big ideas to life, create scalable programs, and influence at all levels of the organization.
Key Responsibilities
Develop the overarching customer marketing strategy, plan, and KPIs to drive customer engagement, advocacy, and pipeline impact. Define a customer onboarding strategy that improves early engagement and long-term value realization. Set vision and strategy for scaling customer references and success stories, including identifying gaps in our library and establishing a plan to fill them. Identify and cultivate key customer relationships for case studies, speaker opportunities, and peer storytelling. Build and scale customer advocacy programs, including Friends of Manhattan Associates, Women in Supply Chain, Customer Advisory Boards, User Groups, and Executive gatherings. Own the strategy and direction for our customer community hub, incorporating customer feedback, engagement data, and industry best practices. Collaborate cross-functionally to evolve the hub into a central destination for connection, content, and engagement. Oversee strategy and content direction for the customer newsletter, community engagement, and lifecycle nurture. Collaborate with RevOps to build segmentation and drive cross-sell motions through targeted customer campaigns. Own communication strategy for the annual user conference to drive increased participation from existing customers. Provide thought leadership and mentorship to junior team member(s).
Requirements
8+ years in customer or community marketing, ideally in supply chain or enterprise software. Bachelors degree in marketing, business administration, or related field preferred Proven experience developing customer-centric programs that drive business outcomes. Strong executive presence, communication, and storytelling skills. Track record of driving pipeline from existing customer accounts. Strategic thinker with strong executional skills. Expertise in stakeholder management and cross-functional collaboration. Proficient in Salesforce and marketing automation tools. Analytical mindset and ability to tie marketing impact to business outcomes.
Committed to diversity and inclusion
At Manhattan, its about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Industries
Software Development, IT Services and IT Consulting, and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Manhattan Associates by 2x Get notified about new Senior Customer Marketing Manager jobs in
Atlanta, GA . Senior Manager, Industry Marketing (Payments)
Sr. Product Marketing Manager, Customer Storytelling, AWS AI
Atlanta, GA $128,600.00-$212,600.00 4 days ago Sr Area Marketing Manager, Oncology (Southeast)
Senior Manager, Brand Finance - Contigo and bubba
Director, CRM Marketing Auto & Analytics
Atlanta Metropolitan Area $100,000.00-$115,000.00 3 days ago Atlanta, GA $95,000.00-$110,000.00 5 days ago Sandy Springs, GA $90,000.00-$135,000.00 16 hours ago Sr. Customer Lifecycle Marketing Manager
Atlanta, GA $99,000.00-$172,700.00 1 day ago Senior Marketing Manager, Aviation & Transportation
Atlanta, GA $105,000.00-$160,000.00 1 week ago Atlanta, GA $165,000.00-$180,000.00 1 week ago Product Marketing - Manager / Senior Manager - MedTech CRM
Atlanta, GA $75,000.00-$150,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Manager, Customer Marketing
role at
Manhattan Associates Join to apply for the
Senior Manager, Customer Marketing
role at
Manhattan Associates Direct message the job poster from Manhattan Associates Senior Recruiter at Manhattan Associates
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, youve come to the right place.
We are looking for a strategic, customer-centric marketing leader to define and scale our customer marketing function. Youll lead efforts to turn customers into advocates, deepen engagement, and drive revenue growth within our base. This role is ideal for a builder, someone who can bring big ideas to life, create scalable programs, and influence at all levels of the organization.
Key Responsibilities
Develop the overarching customer marketing strategy, plan, and KPIs to drive customer engagement, advocacy, and pipeline impact. Define a customer onboarding strategy that improves early engagement and long-term value realization. Set vision and strategy for scaling customer references and success stories, including identifying gaps in our library and establishing a plan to fill them. Identify and cultivate key customer relationships for case studies, speaker opportunities, and peer storytelling. Build and scale customer advocacy programs, including Friends of Manhattan Associates, Women in Supply Chain, Customer Advisory Boards, User Groups, and Executive gatherings. Own the strategy and direction for our customer community hub, incorporating customer feedback, engagement data, and industry best practices. Collaborate cross-functionally to evolve the hub into a central destination for connection, content, and engagement. Oversee strategy and content direction for the customer newsletter, community engagement, and lifecycle nurture. Collaborate with RevOps to build segmentation and drive cross-sell motions through targeted customer campaigns. Own communication strategy for the annual user conference to drive increased participation from existing customers. Provide thought leadership and mentorship to junior team member(s).
Requirements
8+ years in customer or community marketing, ideally in supply chain or enterprise software. Bachelors degree in marketing, business administration, or related field preferred Proven experience developing customer-centric programs that drive business outcomes. Strong executive presence, communication, and storytelling skills. Track record of driving pipeline from existing customer accounts. Strategic thinker with strong executional skills. Expertise in stakeholder management and cross-functional collaboration. Proficient in Salesforce and marketing automation tools. Analytical mindset and ability to tie marketing impact to business outcomes.
Committed to diversity and inclusion
At Manhattan, its about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Industries
Software Development, IT Services and IT Consulting, and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Manhattan Associates by 2x Get notified about new Senior Customer Marketing Manager jobs in
Atlanta, GA . Senior Manager, Industry Marketing (Payments)
Sr. Product Marketing Manager, Customer Storytelling, AWS AI
Atlanta, GA $128,600.00-$212,600.00 4 days ago Sr Area Marketing Manager, Oncology (Southeast)
Senior Manager, Brand Finance - Contigo and bubba
Director, CRM Marketing Auto & Analytics
Atlanta Metropolitan Area $100,000.00-$115,000.00 3 days ago Atlanta, GA $95,000.00-$110,000.00 5 days ago Sandy Springs, GA $90,000.00-$135,000.00 16 hours ago Sr. Customer Lifecycle Marketing Manager
Atlanta, GA $99,000.00-$172,700.00 1 day ago Senior Marketing Manager, Aviation & Transportation
Atlanta, GA $105,000.00-$160,000.00 1 week ago Atlanta, GA $165,000.00-$180,000.00 1 week ago Product Marketing - Manager / Senior Manager - MedTech CRM
Atlanta, GA $75,000.00-$150,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr