YMCA of Central Kentucky
Description
Member Service Staff is responsible for Customer Service,
Membership sales and changes , program/class registration,
tours of the facility , organization and completion of tasks, and communication liaison between the members and/or public.
The ideal candidate should have availability Monday through Friday between 9 a.m. - 5 p.m. Shifts are approximately 4 hours in length. Candidates must be able to commit to at least three shifts per week.
Service Skills: Greet members and guest Membership Sales/Changes and Updates Show interest in member and guests concerns Know members' names and use them in their presence Listen to suggestions and respond promptly Address of complaints/concerns immediately Serve as liaison between members and program supervisors Provide information on facility services and programs Program/Class Registration and Cancellation Tours (implementing and follow-up) Monitoring Access In/Out of the YMCA facility Phone Inquiries and Registration Always look for way to improve performance Emphasize fun, make the Y a happy place with positive relationships Maintaining Neat/Clean Area (includes services such as making coffee etc.) Able to remain alert for extended periods of time Relationship Skills:
Make members feel comfortable and at ease. Be open, friendly and approachable to members Initiate interaction with and between members Frequently ask if there is any way you can help Ask about family, job, hobbies, get to know personally Ask about their goals; progress and satisfaction Member Involvement Skills:
Be knowledgeable about programs areas and share information with members Be knowledgeable about the YMCA, its programs and policies Be informed and up-to-date on latest developments in your field Recommend participation in a variety of Y programs Be able to articulate the YMCA's Mission, values and benefits Ask members to contribute to the annual campaign Be able to articulate the role and importance of volunteers Technology Skills:
Become proficient in company software Locker Sales Retail Sales/Inventory Close-outs/Balancing Daily Work Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.) JOB REQUIREMENTS
Certifications:
Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired) Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
General Requirements: This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem-solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
BENEFITS FREE
city-wide YMCA membership Discounted Program Fees Flexible Work Schedules Training Opportunities
Member Service Staff is responsible for Customer Service,
Membership sales and changes , program/class registration,
tours of the facility , organization and completion of tasks, and communication liaison between the members and/or public.
The ideal candidate should have availability Monday through Friday between 9 a.m. - 5 p.m. Shifts are approximately 4 hours in length. Candidates must be able to commit to at least three shifts per week.
Service Skills: Greet members and guest Membership Sales/Changes and Updates Show interest in member and guests concerns Know members' names and use them in their presence Listen to suggestions and respond promptly Address of complaints/concerns immediately Serve as liaison between members and program supervisors Provide information on facility services and programs Program/Class Registration and Cancellation Tours (implementing and follow-up) Monitoring Access In/Out of the YMCA facility Phone Inquiries and Registration Always look for way to improve performance Emphasize fun, make the Y a happy place with positive relationships Maintaining Neat/Clean Area (includes services such as making coffee etc.) Able to remain alert for extended periods of time Relationship Skills:
Make members feel comfortable and at ease. Be open, friendly and approachable to members Initiate interaction with and between members Frequently ask if there is any way you can help Ask about family, job, hobbies, get to know personally Ask about their goals; progress and satisfaction Member Involvement Skills:
Be knowledgeable about programs areas and share information with members Be knowledgeable about the YMCA, its programs and policies Be informed and up-to-date on latest developments in your field Recommend participation in a variety of Y programs Be able to articulate the YMCA's Mission, values and benefits Ask members to contribute to the annual campaign Be able to articulate the role and importance of volunteers Technology Skills:
Become proficient in company software Locker Sales Retail Sales/Inventory Close-outs/Balancing Daily Work Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.) JOB REQUIREMENTS
Certifications:
Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired) Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
General Requirements: This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem-solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
BENEFITS FREE
city-wide YMCA membership Discounted Program Fees Flexible Work Schedules Training Opportunities