Warren-Trumbull County Public Library
Customer Service Assistant (Children's Department)
Warren-Trumbull County Public Library, Warren, Ohio, United States, 44488
The Warren-Trumbull County Public Library is seeking an enthusiastic and customer-focused individual to join our Children's Department as a Part-Time Customer Service Assistant. This role provides front-line service to families, caregivers, and children, assisting with library materials, programs, and resources. If you love working with children, enjoy a lively environment, and are passionate about literacy and learning, this could be the perfect job for you!
ESSENTIAL DUTIES:
Participates in routine public service by circulating materials to customers, which includes checking materials out and placing holds. Answers reference and reader's advisory questions in person and by telephone. May assist librarians and library associates with the preparation of programs. Develops displays, bulletin boards, and other passive programs. Assists users individually and in groups in the use of library materials and equipment. Assists in department operations - opening and closing the desk, filling displays, setting up book trucks, shelving materials, reading shelves, etc. Shares information about library services and programs to individuals. May assist with other outreach activities as assigned. Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets. Assists with signups for story time and other programs. Processes reading logs and incentives for reading programs. Applies library policies in dealing with a variety of public service situations. Develops and maintains a working knowledge of childhood brain development and developmentally appropriate practice. QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent required; some college coursework preferred. Previous customer service experience, especially working with children or families, is a plus. Strong communication and interpersonal skills. Comfortable working with technology, including library catalog systems and digital resources. Ability to work in a fast-paced, energetic environment. A passion for literacy, education, and public service. Valid driver's license.
Position will be part-time (24 hours/week). The work schedule will include at least two evening shifts and alternating Friday/Saturday shifts per week. Please refer to the Core Competencies for Library Staff on the library's website, www.wtcpl.org.
BENEFITS:
Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution 13 Paid Holidays Paid PTO Employee Assistance Program Professional development opportunities
Position will be open until filled.
ESSENTIAL DUTIES:
Participates in routine public service by circulating materials to customers, which includes checking materials out and placing holds. Answers reference and reader's advisory questions in person and by telephone. May assist librarians and library associates with the preparation of programs. Develops displays, bulletin boards, and other passive programs. Assists users individually and in groups in the use of library materials and equipment. Assists in department operations - opening and closing the desk, filling displays, setting up book trucks, shelving materials, reading shelves, etc. Shares information about library services and programs to individuals. May assist with other outreach activities as assigned. Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets. Assists with signups for story time and other programs. Processes reading logs and incentives for reading programs. Applies library policies in dealing with a variety of public service situations. Develops and maintains a working knowledge of childhood brain development and developmentally appropriate practice. QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent required; some college coursework preferred. Previous customer service experience, especially working with children or families, is a plus. Strong communication and interpersonal skills. Comfortable working with technology, including library catalog systems and digital resources. Ability to work in a fast-paced, energetic environment. A passion for literacy, education, and public service. Valid driver's license.
Position will be part-time (24 hours/week). The work schedule will include at least two evening shifts and alternating Friday/Saturday shifts per week. Please refer to the Core Competencies for Library Staff on the library's website, www.wtcpl.org.
BENEFITS:
Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution 13 Paid Holidays Paid PTO Employee Assistance Program Professional development opportunities
Position will be open until filled.