Infojini
Position Description:
This position is responsible for providing Audio & Video technical support to facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.
Minimum Qualifications:
Three years of professional level analyst and systems experience in a large-scale Information Technology environment. Minimum of two years experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps. Previous experience working as an AV technician.
Preferred Experience:
Experience working in a Cisco network/Telecomm Environment preferred Experience working with Avaya, Siemens, and/or Rolm systems a plus Telecommunications systems administration principles Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv's, video matrix system, Crestron systems and audio systems. Previous experience working as an AV technician. Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus. Provide customer service Repair and perform preventative maintenance on systems Maintain records and prepare reports
Responsibilities:
Provides technical support to employees using various telecommunications and network systems. Provides technical support to employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment. Coordinating with vendors and customers for AV installations or service break fix. Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs. The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. Perform configuration changes as required; advance level troubleshooting. Technical implementation of telecommunications and network infrastructures. Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required. Performs other duties of a similar nature or level.
This position is responsible for providing Audio & Video technical support to facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.
Minimum Qualifications:
Three years of professional level analyst and systems experience in a large-scale Information Technology environment. Minimum of two years experience working with Audio/Video, Webex Systems, Zoom, Google meeting Apps. Previous experience working as an AV technician.
Preferred Experience:
Experience working in a Cisco network/Telecomm Environment preferred Experience working with Avaya, Siemens, and/or Rolm systems a plus Telecommunications systems administration principles Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv's, video matrix system, Crestron systems and audio systems. Previous experience working as an AV technician. Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus. Provide customer service Repair and perform preventative maintenance on systems Maintain records and prepare reports
Responsibilities:
Provides technical support to employees using various telecommunications and network systems. Provides technical support to employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment. Coordinating with vendors and customers for AV installations or service break fix. Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs. The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. Perform configuration changes as required; advance level troubleshooting. Technical implementation of telecommunications and network infrastructures. Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required. Performs other duties of a similar nature or level.