David Yurman
About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
David Yurman is seeking a
Seasonal Customer Care Specialist
to support our commitment to delivering exceptional service in a luxury environment.
This role plays a critical part in ensuring each customer interaction upholds our brand's high standards.
Key Responsibilities Provide prompt, warm, and professional service via phone and email Resolve customer issues with a focus on first-contact resolution and customer satisfaction Accurately manage order entry, updates, and product inquiries Support after-sales requests, including repairs and service follow-ups Uphold policies and procedures for both eCommerce and retail store support Maintain detailed and accurate customer records Identify opportunities to enhance the customer experience Preferred Qualifications
1-2 years in a high-volume or luxury call center or retail service role Demonstrated history of meeting/exceeding productivity and quality targets Experience supporting after-sales and repair servicesis a plus Strong verbal and written communication skills Comfortable using multiple systems and Microsoft Office Experience using SalesForce is a strong plus Professional, team-oriented, and thrives in a fast-paced environment Flexibility to work varied shifts and weekends.
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
David Yurman is seeking a
Seasonal Customer Care Specialist
to support our commitment to delivering exceptional service in a luxury environment.
This role plays a critical part in ensuring each customer interaction upholds our brand's high standards.
Key Responsibilities Provide prompt, warm, and professional service via phone and email Resolve customer issues with a focus on first-contact resolution and customer satisfaction Accurately manage order entry, updates, and product inquiries Support after-sales requests, including repairs and service follow-ups Uphold policies and procedures for both eCommerce and retail store support Maintain detailed and accurate customer records Identify opportunities to enhance the customer experience Preferred Qualifications
1-2 years in a high-volume or luxury call center or retail service role Demonstrated history of meeting/exceeding productivity and quality targets Experience supporting after-sales and repair servicesis a plus Strong verbal and written communication skills Comfortable using multiple systems and Microsoft Office Experience using SalesForce is a strong plus Professional, team-oriented, and thrives in a fast-paced environment Flexibility to work varied shifts and weekends.
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).