WillowTree
Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States
Who We Are
Welcome toTELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility
Our
Senior Manager, Delivery is anintegral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC. The Opportunity
As a
Senior Manager, Delivery , you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You’ll have the unique opportunity to build and grow a team as the Virtual CEO of your project! This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting, and mentoring other Delivery Managers and Project Managers, guaranteeing their career development in our company. Responsibilities
Drive product development, leading the creation of products that are critical to our clients’ businesses Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation Encourage sustainable flow for your team while focusing on key client objectives Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods Engage directly with clients, managing the account details, project scope, and relationship Qualifications
10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.) Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners You've managed projects in which you mentor other product, development, design, and testing team members Professional or personal experience utilizing AI tools Bonus Points
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects Certifications such as CSM, CSPO, PMP, SA, SPC, etc. Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Annual Salary Range
$160,000 - $216,000 Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree or TELUS Digital teammate name, if applicable Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Please confirm which location you'd like for a hybrid in-office attendance. This role is not eligible for remote. * Select... Are you committed to working in a hybrid model from the office location selected above? Please be aware that relocation is not covered by TELUS Digital. * Select... Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. * Select... Do you have consulting experience with external clients? * Select... Please provide an example of a custom software product that you and your team were tasked with developing. * (USA) Voluntary Demographic Questions
WillowTree knows incredible talent comes from
all
backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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Welcome toTELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility
Our
Senior Manager, Delivery is anintegral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC. The Opportunity
As a
Senior Manager, Delivery , you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You’ll have the unique opportunity to build and grow a team as the Virtual CEO of your project! This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting, and mentoring other Delivery Managers and Project Managers, guaranteeing their career development in our company. Responsibilities
Drive product development, leading the creation of products that are critical to our clients’ businesses Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation Encourage sustainable flow for your team while focusing on key client objectives Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods Engage directly with clients, managing the account details, project scope, and relationship Qualifications
10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.) Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners You've managed projects in which you mentor other product, development, design, and testing team members Professional or personal experience utilizing AI tools Bonus Points
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects Certifications such as CSM, CSPO, PMP, SA, SPC, etc. Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Annual Salary Range
$160,000 - $216,000 Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree or TELUS Digital teammate name, if applicable Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Please confirm which location you'd like for a hybrid in-office attendance. This role is not eligible for remote. * Select... Are you committed to working in a hybrid model from the office location selected above? Please be aware that relocation is not covered by TELUS Digital. * Select... Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. * Select... Do you have consulting experience with external clients? * Select... Please provide an example of a custom software product that you and your team were tasked with developing. * (USA) Voluntary Demographic Questions
WillowTree knows incredible talent comes from
all
backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
#J-18808-Ljbffr