Green & Gold - Sales Specialist

SummaryThis position is limited to Veterans, Gold Star family members and Active-duty spouses desiring to serve a two-year paid Congressional Fellowship as part of the House of Representatives. Selected Fellows will work directly for a Member of Congress or other House officer as part of an office team.DutiesHelpTheGreen & Gold Congressional Aide Program (G&G CAP) was established to createemployment opportunities for Veterans, Gold Star families, and Active-Duty spouseswithin the U.S. House of Representatives. These positions provide Aides with the experience and exposurenecessary to broaden their career opportunities. This position is assigned within a House Officer and will serve inWashington, DC. These aretwo-year, paid, full-time employment opportunities.This position is located in the Office Supply Service (OSS)and House Gift Shop (HGS) within the Office of Acquisitions Management (OAM),under the Office of the Chief Administrative Officer (CAO). The OSS/HGS team isresponsible for providing support to House Members and staff by ensuring theconsistent availability of office supplies necessary for the uninterruptedexecution of official duties. Additionally, the team oversees the operation ofthe HGS, which serves as an important retail resource for Members, staff, andvisiting constituents seeking official gifts and memorabilia. The incumbent isresponsible for providing all customers with exceptional customer service.Sales Specialists are the primary service providers and will assist customersshopping in the stores in a friendly, professional, and proactive manner. Thisposition can be scheduled throughout both stores, based on the needs of thebusiness, including but not limited to cashier, sales floor support, ordelivery order support.This job does not have day-to-day supervisory/managerialresponsibilitiesMajor duties:Deliver professional customer service and assistance to all House Members, staff, and the publicActively greet and assist customers both on the sales floor and behind the cash wrapCommunicate clearly and effectively with customers and team members to resolve issues and ensure a positive shopping experienceResponds to phone calls, emails, and in-person requests on a daily basisConduct sales transactions accurately and in a polite mannerMaintain product availability by regularly stocking and restocking the sales floor throughout the dayVerify quantity of stock received in store to ensure inventory system accuracyEnsure adequate stock levels, visual merchandising, and accurate product labelingAssist with physical inventory counts and related tasksMaintains adequate knowledge of OSS/HGS productsMaintains general working knowledge and understanding of CAO services, practices, and proceduresPerforms various clerical and administrative support activities as neededProvides general support on a variety of administrative and customer focused tasks, as well as other miscellaneous assignments and planning initiativesMust be self-motivated and work independently as well as in coordination with various teams and time constraintsPerforms other duties and special projects, as assigned.NO WAIVERS WILL BE GRANTED. IN ORDER TO PARTICIPATE YOU MUST BE A VETERAN, GOLD STAR FAMILY MEMBER,OR ACTIVE-DUTY SPOUSE AND MEET ALL THE FOLLOWING REQUIREMENTS.Veterans:Honorablydischarged;Released fromactive duty within the last six yearsPay grades ator below E-5/O-3/W-2Veterans promotedto the pay grades of E-6/O-4/W-3 WITHIN 6-MONTHS OF SEPARATION from activeduty may be eligible if they meet ALL other requirements.Veterans who are in receipt of a 20-year or Temporary Early Retirement Authority (TERA)retirement are not eligible for the program.Gold Star Families: A surviving spouse, child/step-child, parent/step-parent, or sibling/step-sibling of a veteran who died:In the line of duty while serving in the Armed Forces; orfrom a service-connected disability.Active-Duty Spouses:Must be the spouse of an Active-Duty service member. Active-Duty service members work for the military full-time and are subject to permanent change of station or permanent change of assignment orders upon completion of each tour of duty. Those subject to Title X mobilization are not eligibleRequirementsHelpConditions of employmentConditions of employment follow U.S. House of Representatives guidelinesQualificationsExperience and/orEducation Requirements:Associate degree or equivalent experience, preferred.Customer service experience preferred.Qualifications:Candidates will work with the Communications team to deliverpositive, empathetic and professional customer service experiences, and will understandthe role and importance of metrics and organizational change. Proficiency inMicrosoft Office Suite preferred.Physical Requirements andWork Environment:This position isin an office setting that is adequately heated, lighted, and ventilated. Normalsafety precautions apply. The work involves carrying light items such as books,paper and small office equipment. The incumbent must be able to meet minimumphysical requirements (lifting, bending, crouching, standing, etc.). Thisposition is based on site and will have limited telework opportunities.Additional informationCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.