Shuvel Digital
Description:
Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.
Responsibilities
Proactively monitor ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance
Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible
Create, document and update incident tickets, record faults, actions for resolution and up times
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution
Qualifications – All required unless otherwise noted
1-2 years of ATM and/or network monitoring experience
Ability to respond quickly and accurately in high pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards and procedures
Experience in problem resolution including determining root cause, scope and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems, terminal knowledge and IT terminology
Research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill supporting a global 24/7/365, member/customer focused services operation
Effective verbal and written communication skills
Working knowledge of ATM and/or enterprise system monitoring tools
Working Conditions
The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training
Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.
Responsibilities
Proactively monitor ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance
Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible
Create, document and update incident tickets, record faults, actions for resolution and up times
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution
Qualifications – All required unless otherwise noted
1-2 years of ATM and/or network monitoring experience
Ability to respond quickly and accurately in high pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards and procedures
Experience in problem resolution including determining root cause, scope and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems, terminal knowledge and IT terminology
Research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill supporting a global 24/7/365, member/customer focused services operation
Effective verbal and written communication skills
Working knowledge of ATM and/or enterprise system monitoring tools
Working Conditions
The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training