General Manager

Get AI-powered advice on this job and more exclusive features. The General Manager will be responsible for the safety, growth, profitability, productivity, quality and costs in our facility. Our General Manager will lead a team of managers, supervisors and hourly employees and influences the entire facility operations team to execute the work required as safely, efficiently, and productively as possible. This role will handle management responsibilities for the team members under his/her supervision and is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for the overall leadership and talent of the facility and ensuring a high performing, accountable culture aligned to our company mission and values. About the Role The General Manager is responsible to provide service excellence for our client(s) and ensures facility management: Develops and executes daily and weekly operational plans; Meets or exceeds customer service level expectations while achieving maximum operating efficiency; Maximizes quality and productivity of the facility; Manages a diverse employee population; Nurtures positive employee relations, focuses on a safe and productive work environment; Ensures all corporate policies and procedures are adhered to and short and long term plans are implemented. Responsibilities This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Provides leadership for a key client ensuring service excellence. Builds client relationships with an objective of supporting a “keep and grow” strategy. Works closely with key account management in support of QBRs and monthly reporting requirements. Creates and sets operational goals based on KPIs and client SLAs. Drives Results: Maintains inventory accuracy and control; reviews reports & identify area of improvement for key metrics including productivity, accuracy, quality and expenses. Business Planning: Coordinates and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimum department operations. Daily balancing of labor availability and volume requirements throughout the facility. Attracts, develops and retains top talent through coaching and top grading. Creates and lives a culture of accountability. Develops, implements and directs equipment preventative maintenance programs, and facility building/grounds maintenance programs. Ensures all safety policies and procedures are implemented and observed to ensure compliance, and that equipment and work areas are neat, clean and well organized. Embeds lean and continuous improvement across the facilities. Ability to interact effectively at multiple levels; demonstrated effective on the floor listening and follow-up; self-confidence; strong relationship building skills. Possess a complete understanding and partner with other facility leaders, including Industrial Engineers, to drive and build best practices (SOPs). Investigates operational errors to determine the cause and recommends corrective action. Qualifications A Bachelor’s degree in business, logistics, management, or in similar field. 4 + years of experience. Six Sigma, lean or related certification/training preferred. Knowledge of health and safety standards and compliance (Working knowledge of OSHA and EPA regulations). High level of reverse & distribution business acumen. Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Ability to act with integrity, professionalism, and confidentiality. Proficient with Microsoft Office Suite or related software. Required Skills Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Ability to act with integrity, professionalism, and confidentiality. Proficient with Microsoft Office Suite or related software. Preferred Skills Six Sigma, lean or related certification/training preferred. Knowledge of health and safety standards and compliance (Working knowledge of OSHA and EPA regulations). Pay range and compensation package Not specified in the job description. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. ``` Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Production Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Confidential by 2x Inferred from the description for this job

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