Thermo Fisher Scientific
Director, Field Service - Single Use Division
Thermo Fisher Scientific, Waltham, Massachusetts, United States, 02254
Director, Field Service - Single Use Division
Join to apply for the
Director, Field Service - Single Use Division
role at
Thermo Fisher Scientific Director, Field Service - Single Use Division
Join to apply for the
Director, Field Service - Single Use Division
role at
Thermo Fisher Scientific Get AI-powered advice on this job and more exclusive features. What will you do?
The Single-Use Technology Division (SUD) is growing and expanding rapidly as these technologies come into more broad application across development, clinical and commercial drug manufacturing. Our flexible and rigid consumables business is paired with our hardware and controls enabling our customers to drive faster biologics development, reduce time to market and implement more efficient and flexible manufacturing. Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
What will you do?
The Single-Use Technology Division (SUD) is growing and expanding rapidly as these technologies come into more broad application across development, clinical and commercial drug manufacturing. Our flexible and rigid consumables business is paired with our hardware and controls enabling our customers to drive faster biologics development, reduce time to market and implement more efficient and flexible manufacturing.
As the Service Leader in the BioProcess Equipment and Automation (BEA) business unit within SUD, you will provide strategic leadership to optimize and expand service offerings to our global customer base. This role will lead service operations and equipment services, including all after-sale support (equipment installation, validation, repair/maintenance services), service contract administration functions and service dispatch. This role is key to delivering a positive customer experience while growing revenue and expanding margins for the business.
Key Responsibilities
Provide strategic leadership for the Global Services Team, with five direct reports and an overall organization of approximately 40 colleagues. Develop and implement strategies and multi-year roadmap for elevating and expanding the businesses’ support services into a best-in-class operation. Ensure business unit service revenue targets are met for customer revenue realization by working closely with Operations, Finance, and Project Management. Provide market and customer insights on new product suggestions from customers, competitive activity and product quality. Customize integrated solutions that show differentiated value to the customer and the market through the Services portfolio strengths and delivery operations. Continuously improve coordinated support processes to ensure quick identification and resolution of field problems. Partner with product management, project management, sales, and operations teams to identify trends and quality issues related to decreasing both total events and response times. Working with a range of internal and external partners entails direct customer communication, public presentations, and a team-centric approach. Participate in business unit leadership team meetings, including setting objectives and strategies as well as take accountability for implementation and results. Develop robust talent strategy including active development of internal talent. Build an impactful team by hiring, developing, and engaging hard-working and motivated employees. Function as the business owner / ambassador to division and enterprise partners.
Minimum Requirements/Qualifications:
Bachelor Degree, MBA preferred. 10+ years of related industry experience, life sciences preferred. 8+ years of people management experience. Experience and knowledge of services business solutions design and implementation. Strong collaborative track record, which includes working within a global matrix environment along with the ability to find solutions to a common goal. Experience leading sophisticated service implementations that involve interaction with the customer and internal groups, including Operations, R&D, IT, HR and finance. Excellent social skills, both written and oral. Ability to develop high levels of credibility and forge positive professional relationships with customers, peers, and upper management. Effective negotiating and influencing skills.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Training, Consulting, and Customer Service Industries Pharmaceutical Manufacturing and Biotechnology Research Referrals increase your chances of interviewing at Thermo Fisher Scientific by 2x Get notified about new Director of Field Services jobs in
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Join to apply for the
Director, Field Service - Single Use Division
role at
Thermo Fisher Scientific Director, Field Service - Single Use Division
Join to apply for the
Director, Field Service - Single Use Division
role at
Thermo Fisher Scientific Get AI-powered advice on this job and more exclusive features. What will you do?
The Single-Use Technology Division (SUD) is growing and expanding rapidly as these technologies come into more broad application across development, clinical and commercial drug manufacturing. Our flexible and rigid consumables business is paired with our hardware and controls enabling our customers to drive faster biologics development, reduce time to market and implement more efficient and flexible manufacturing. Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
What will you do?
The Single-Use Technology Division (SUD) is growing and expanding rapidly as these technologies come into more broad application across development, clinical and commercial drug manufacturing. Our flexible and rigid consumables business is paired with our hardware and controls enabling our customers to drive faster biologics development, reduce time to market and implement more efficient and flexible manufacturing.
As the Service Leader in the BioProcess Equipment and Automation (BEA) business unit within SUD, you will provide strategic leadership to optimize and expand service offerings to our global customer base. This role will lead service operations and equipment services, including all after-sale support (equipment installation, validation, repair/maintenance services), service contract administration functions and service dispatch. This role is key to delivering a positive customer experience while growing revenue and expanding margins for the business.
Key Responsibilities
Provide strategic leadership for the Global Services Team, with five direct reports and an overall organization of approximately 40 colleagues. Develop and implement strategies and multi-year roadmap for elevating and expanding the businesses’ support services into a best-in-class operation. Ensure business unit service revenue targets are met for customer revenue realization by working closely with Operations, Finance, and Project Management. Provide market and customer insights on new product suggestions from customers, competitive activity and product quality. Customize integrated solutions that show differentiated value to the customer and the market through the Services portfolio strengths and delivery operations. Continuously improve coordinated support processes to ensure quick identification and resolution of field problems. Partner with product management, project management, sales, and operations teams to identify trends and quality issues related to decreasing both total events and response times. Working with a range of internal and external partners entails direct customer communication, public presentations, and a team-centric approach. Participate in business unit leadership team meetings, including setting objectives and strategies as well as take accountability for implementation and results. Develop robust talent strategy including active development of internal talent. Build an impactful team by hiring, developing, and engaging hard-working and motivated employees. Function as the business owner / ambassador to division and enterprise partners.
Minimum Requirements/Qualifications:
Bachelor Degree, MBA preferred. 10+ years of related industry experience, life sciences preferred. 8+ years of people management experience. Experience and knowledge of services business solutions design and implementation. Strong collaborative track record, which includes working within a global matrix environment along with the ability to find solutions to a common goal. Experience leading sophisticated service implementations that involve interaction with the customer and internal groups, including Operations, R&D, IT, HR and finance. Excellent social skills, both written and oral. Ability to develop high levels of credibility and forge positive professional relationships with customers, peers, and upper management. Effective negotiating and influencing skills.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Training, Consulting, and Customer Service Industries Pharmaceutical Manufacturing and Biotechnology Research Referrals increase your chances of interviewing at Thermo Fisher Scientific by 2x Get notified about new Director of Field Services jobs in
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Hudson, MA $120,000.00-$150,000.00 1 day ago Director of Facilities Services and Campus Operations
Shrewsbury, MA $176,000.00-$230,000.00 1 week ago Director of Operations for a Love Coaching Company
Boston, MA $129,000.00-$161,000.00 2 weeks ago Boston, MA $110,000.00-$115,000.00 8 hours ago Director for Performance and Venue Operations
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Littleton, MA $180,000.00-$230,000.00 1 week ago Director of Operations - Mechanical Construction
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Foxborough, MA $125,000.00-$145,000.00 2 weeks ago Director, Content Operations (Bangkok-based, relocation provided)
Associate Director of Housing Navigation
Cambridge, MA $125,000.00-$135,000.00 1 month ago Director, US Procurement Digitalization and Operations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr