Patterson Companies
Join to apply for the
Web Application Analyst
role at
Patterson Companies, Inc. Join to apply for the
Web Application Analyst
role at
Patterson Companies, Inc. Get AI-powered advice on this job and more exclusive features. The Application Analyst is responsible for incident management and resolution across relevant systems. This role ensures the customer experience for end-to-end processes function accurately and efficiently. The Application Analyst uses incident experience and reporting to identify gaps and deliver metrics to the business.
Essential Functions
Manage incident triage using the ServiceNow ITSM and resolve complex user issues using SAP processing, legacy system, and/or end-user application knowledge Troubleshoot, diagnose, and resolve end user issues that have been escalated or logged via self-service in a timely manner, focusing on a high rate of incident resolution within the team Escalate unresolved issues to functional and development teams, routing to correct team as appropriate (e.g., SAP or Web) Transfer knowledge to encourage early support resolution by maintaining documentation, publishing articles on ServiceNow, and training support teams and end users Maintain expertise in SAP solutions, APIs, and third-party integrations to support timely, high-quality issue resolution Ensure business transaction issues are addressed by monitoring daily business operations Lead support calls and training efforts with business leadership and super users by sharing support metrics, key issues, and knowledge to enhance overall skill levels Automate transaction monitoring by utilizing tools like SAP Business Process Monitoring and custom reporting, spending majority of time on issue resolution and root cause analysis Comply with Company and department policies and standards; performs other duties as assigned
Essential Functions: Dental US
Web Applications: Write and execute SQL queries to diagnose and evaluate system behavior
Minimum Requirements
Bachelor's Degree Bachelor's Degree in IT, Management Information Systems (MIS), Computer Science, or Business Management or equivalent education and/or experience or equivalent education and/or experience Experience improving the incident management process using automation and 3 years experience in applicable Web platforms and 2 years experience with SQL
Preferred Requirements
Experience with a service management tool such as ServiceNow
Skills And Abilities
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Ability to communicate ideas in both technical and user-friendly language Strong organizational skills, attention to detail and task follow-up skills in a fast-paced and changing environment. Adept at handling multiple work items in a timely manner Ability to work effectively within a team and build strong working relationships with all levels within the organization Ability to learn quickly and take on new knowledge and incorporate into day-to-day activities Knowledge of ITIL and Agile best-practices preferred Strong listening and interpersonal skillscustomer service focus Strong technical, analytical, investigative and organizational skills Ability to conduct research into systems issues and products as required Familiarity with use of AI Ops Web Applications: Familiarity with Web troubleshooting tools, including Post Man, FullStory and Application Performance Management Tools such as Dynatrace, Fullstory, DataDog, or New Relic Web Applicaitons: Familiarity and personal usage of SQL query skills and custom reporting with the ability to learn more advanced SQL processes.
Physical and Cognitive Demands
Communicate/Hearing Frequently Communicate/Talking Frequently Learn New Tasks or Concepts Frequently Make Timely Decisions in the Context of a Workflow Frequently Complete Tasks Independently Constantly Maintain Focus Constantly Remember Processes & Procedures Constantly Stationary Position (Seated) Constantly Vision Constantly
This person must be located within a commutable distance to Mendota Heights, MN. This will be 2 days in the office hybrid model.
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $66,600.00 - $81,600.00
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Research, Analyst, and Information Technology Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at Patterson Companies, Inc. by 2x Sign in to set job alerts for Web Analyst roles.
Plymouth, MN $72,000.00-$95,000.00 2 weeks ago Plymouth, MN $73,300.00-$117,200.00 5 days ago Greater Minneapolis-St. Paul Area $70.00-$80.00 2 weeks ago Inver Grove Heights, MN $30.00-$35.00 2 days ago St Louis Park, MN $77,900.00-$153,000.00 1 week ago Lake Elmo, MN $77,900.00-$153,000.00 2 weeks ago Bloomington, MN $80,000.00-$120,000.00 6 days ago Minneapolis, MN $68,000.00-$142,000.00 4 weeks ago Minneapolis, MN $80,000.00-$100,000.00 1 week ago Minneapolis, MN $75,000.00-$95,000.00 6 days ago Minneapolis, MN $65,000.00-$85,000.00 2 months ago JDE - JD EDwards enterprise one Business Analyst
Business Analyst Process Industrial Engineer (ATS)
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Sr. Data Analyst - Supply Chain Insights
Plymouth, MN $87,000.00-$115,000.00 2 days ago Lead Data Analyst - Supply Chain Insights
Plymouth, MN $113,000.00-$140,000.00 1 day ago Forest Lake, MN $60,000.00-$75,000.00 2 weeks ago Senior Data Analyst Operations & Supply Chain
Minneapolis, MN $78,100.00-$128,500.00 3 weeks ago Remote state Medicaid (RAMP) redesign Business Analyst
Clinical Research Data Analyst (Central Monitoring) - Medical Devices
Greater Minneapolis-St. Paul Area $35.00-$40.00 1 month ago Senior Associate, CFO/F&A Technology Business Analyst
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Web Application Analyst
role at
Patterson Companies, Inc. Join to apply for the
Web Application Analyst
role at
Patterson Companies, Inc. Get AI-powered advice on this job and more exclusive features. The Application Analyst is responsible for incident management and resolution across relevant systems. This role ensures the customer experience for end-to-end processes function accurately and efficiently. The Application Analyst uses incident experience and reporting to identify gaps and deliver metrics to the business.
Essential Functions
Manage incident triage using the ServiceNow ITSM and resolve complex user issues using SAP processing, legacy system, and/or end-user application knowledge Troubleshoot, diagnose, and resolve end user issues that have been escalated or logged via self-service in a timely manner, focusing on a high rate of incident resolution within the team Escalate unresolved issues to functional and development teams, routing to correct team as appropriate (e.g., SAP or Web) Transfer knowledge to encourage early support resolution by maintaining documentation, publishing articles on ServiceNow, and training support teams and end users Maintain expertise in SAP solutions, APIs, and third-party integrations to support timely, high-quality issue resolution Ensure business transaction issues are addressed by monitoring daily business operations Lead support calls and training efforts with business leadership and super users by sharing support metrics, key issues, and knowledge to enhance overall skill levels Automate transaction monitoring by utilizing tools like SAP Business Process Monitoring and custom reporting, spending majority of time on issue resolution and root cause analysis Comply with Company and department policies and standards; performs other duties as assigned
Essential Functions: Dental US
Web Applications: Write and execute SQL queries to diagnose and evaluate system behavior
Minimum Requirements
Bachelor's Degree Bachelor's Degree in IT, Management Information Systems (MIS), Computer Science, or Business Management or equivalent education and/or experience or equivalent education and/or experience Experience improving the incident management process using automation and 3 years experience in applicable Web platforms and 2 years experience with SQL
Preferred Requirements
Experience with a service management tool such as ServiceNow
Skills And Abilities
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Ability to communicate ideas in both technical and user-friendly language Strong organizational skills, attention to detail and task follow-up skills in a fast-paced and changing environment. Adept at handling multiple work items in a timely manner Ability to work effectively within a team and build strong working relationships with all levels within the organization Ability to learn quickly and take on new knowledge and incorporate into day-to-day activities Knowledge of ITIL and Agile best-practices preferred Strong listening and interpersonal skillscustomer service focus Strong technical, analytical, investigative and organizational skills Ability to conduct research into systems issues and products as required Familiarity with use of AI Ops Web Applications: Familiarity with Web troubleshooting tools, including Post Man, FullStory and Application Performance Management Tools such as Dynatrace, Fullstory, DataDog, or New Relic Web Applicaitons: Familiarity and personal usage of SQL query skills and custom reporting with the ability to learn more advanced SQL processes.
Physical and Cognitive Demands
Communicate/Hearing Frequently Communicate/Talking Frequently Learn New Tasks or Concepts Frequently Make Timely Decisions in the Context of a Workflow Frequently Complete Tasks Independently Constantly Maintain Focus Constantly Remember Processes & Procedures Constantly Stationary Position (Seated) Constantly Vision Constantly
This person must be located within a commutable distance to Mendota Heights, MN. This will be 2 days in the office hybrid model.
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $66,600.00 - $81,600.00
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Research, Analyst, and Information Technology Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at Patterson Companies, Inc. by 2x Sign in to set job alerts for Web Analyst roles.
Plymouth, MN $72,000.00-$95,000.00 2 weeks ago Plymouth, MN $73,300.00-$117,200.00 5 days ago Greater Minneapolis-St. Paul Area $70.00-$80.00 2 weeks ago Inver Grove Heights, MN $30.00-$35.00 2 days ago St Louis Park, MN $77,900.00-$153,000.00 1 week ago Lake Elmo, MN $77,900.00-$153,000.00 2 weeks ago Bloomington, MN $80,000.00-$120,000.00 6 days ago Minneapolis, MN $68,000.00-$142,000.00 4 weeks ago Minneapolis, MN $80,000.00-$100,000.00 1 week ago Minneapolis, MN $75,000.00-$95,000.00 6 days ago Minneapolis, MN $65,000.00-$85,000.00 2 months ago JDE - JD EDwards enterprise one Business Analyst
Business Analyst Process Industrial Engineer (ATS)
Plymouth, MN $73,300.00-$117,200.00 2 weeks ago Plymouth, MN $90,000.00-$148,800.00 3 days ago Hopkins, MN $87,100.00-$149,300.00 1 week ago Business Analyst Consultant, Hybrid in Eden Prairie, MN
Sr. Data Analyst - Supply Chain Insights
Plymouth, MN $87,000.00-$115,000.00 2 days ago Lead Data Analyst - Supply Chain Insights
Plymouth, MN $113,000.00-$140,000.00 1 day ago Forest Lake, MN $60,000.00-$75,000.00 2 weeks ago Senior Data Analyst Operations & Supply Chain
Minneapolis, MN $78,100.00-$128,500.00 3 weeks ago Remote state Medicaid (RAMP) redesign Business Analyst
Clinical Research Data Analyst (Central Monitoring) - Medical Devices
Greater Minneapolis-St. Paul Area $35.00-$40.00 1 month ago Senior Associate, CFO/F&A Technology Business Analyst
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr