Listen Labs
Founding Customer Success Manager
Listen Labs, San Francisco, California, United States, 94199
Join to apply for the
Founding Customer Success Manager
role at
Listen Labs Join to apply for the
Founding Customer Success Manager
role at
Listen Labs Founding Customer Success Manager @ Listen Labs
Founding Customer Success Manager @ Listen Labs
tl;dr:
We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
Background
Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.
The Role
As our Founding Customer Success Manager, you'll:
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth. Serve as the primary day-to-day contact for key accounts. Partner with sales to identify expansion and renewal opportunities. Provide proactive guidance and support to maximize customer value. Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap. Develop and refine customer success playbooks as we scale.
About You
1–3 years of Customer Success or related GTM experience at a B2B SaaS startup. Strong relationship-building, communication, and organizational skills. Self-starter comfortable with ambiguity and fast-paced environments. Experience with research, insights, or AI products is a plus.
Why Listen Labs
Rapidly growing, high-impact team with strong early traction. Opportunity to redefine how leading companies perform customer research. Meaningful equity, competitive compensation, and significant growth opportunities.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Listen Labs by 2x Get notified about new Customer Success Manager jobs in
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San Francisco, CA $75,000.00-$85,000.00 1 month ago San Ramon, CA $105,000.00-$135,000.00 2 months ago San Francisco County, CA $120,000.00-$150,000.00 2 weeks ago Redwood City, CA $120,000.00-$170,000.00 3 weeks ago Customer Success Manager- US/Canada (Remote)
San Francisco, CA $140,000.00-$160,000.00 1 month ago San Francisco, CA $120,000.00-$160,000.00 3 months ago San Francisco, CA $130,000.00-$180,000.00 1 month ago San Francisco, CA $85,000.00-$115,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Founding Customer Success Manager
role at
Listen Labs Join to apply for the
Founding Customer Success Manager
role at
Listen Labs Founding Customer Success Manager @ Listen Labs
Founding Customer Success Manager @ Listen Labs
tl;dr:
We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
Background
Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.
The Role
As our Founding Customer Success Manager, you'll:
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth. Serve as the primary day-to-day contact for key accounts. Partner with sales to identify expansion and renewal opportunities. Provide proactive guidance and support to maximize customer value. Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap. Develop and refine customer success playbooks as we scale.
About You
1–3 years of Customer Success or related GTM experience at a B2B SaaS startup. Strong relationship-building, communication, and organizational skills. Self-starter comfortable with ambiguity and fast-paced environments. Experience with research, insights, or AI products is a plus.
Why Listen Labs
Rapidly growing, high-impact team with strong early traction. Opportunity to redefine how leading companies perform customer research. Meaningful equity, competitive compensation, and significant growth opportunities.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Listen Labs by 2x Get notified about new Customer Success Manager jobs in
San Francisco, CA . Associate Customer Success Manager (HVLT)
United States $80,000.00-$110,000.00 3 weeks ago San Francisco, CA $100,000.00-$160,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 1 month ago San Francisco, CA $120,000.00-$140,000.00 6 days ago San Francisco, CA $133,400.00-$199,700.00 1 day ago San Francisco, CA $95,000.00-$200,000.00 1 day ago San Francisco, CA $90,000.00-$120,000.00 1 month ago San Francisco, CA $130,000.00-$190,000.00 1 day ago San Francisco, CA $145,000.00-$160,000.00 2 weeks ago San Francisco, CA $80,000.00-$100,000.00 5 days ago San Francisco, CA $120,000.00-$170,000.00 6 days ago Enterprise Customer Success Manager (Remote)
San Francisco, CA $120,000.00-$160,000.00 6 days ago Customer Success Manager - India (Remote)
San Francisco, CA $70,000.00-$100,000.00 9 minutes ago San Mateo, CA $130,000.00-$175,000.00 1 month ago San Francisco, CA $120,000.00-$140,000.00 2 weeks ago San Francisco, CA $90,000.00-$150,000.00 2 months ago San Mateo, CA $80,000.00-$165,000.00 5 months ago San Francisco, CA $65,000.00-$90,000.00 2 weeks ago San Francisco, CA $140,000.00-$190,000.00 9 months ago San Francisco, CA $90,000.00-$115,000.00 2 months ago Customer Success Manager (Social, Remote)
San Francisco, CA $75,000.00-$85,000.00 1 month ago San Ramon, CA $105,000.00-$135,000.00 2 months ago San Francisco County, CA $120,000.00-$150,000.00 2 weeks ago Redwood City, CA $120,000.00-$170,000.00 3 weeks ago Customer Success Manager- US/Canada (Remote)
San Francisco, CA $140,000.00-$160,000.00 1 month ago San Francisco, CA $120,000.00-$160,000.00 3 months ago San Francisco, CA $130,000.00-$180,000.00 1 month ago San Francisco, CA $85,000.00-$115,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr