Mitchell Martin
Title : Founding Customer Success Manager.
Location:
New York, NY (Onsite) Employment Type:
Full Time
Compensation Pay Range:$140000-$200000 per hour
Description Drive positive business outcomes for customers. Focus on increased revenue, reduced churn, and improved user activation. Provide value beyond current product capabilities. Represent the company externally and solve customer problems proactively. Manage the customer journey from onboarding to upsell. Build long-term partnerships instead of transactional relationships. Advocate for customers to influence product development.
Key Responsibilities Own a full book of business through all stages of the customer lifecycle. Collaborate with product teams to ensure customer needs are met. Engage with customers to understand their goals and challenges. Identify opportunities for upsell and cross-sell. Travel to meet customers in person when necessary.
Qualifications Strong sense of ownership and impact-driven mindset. Eagerness to learn and solve complex problems. Excitement about working with cutting-edge technology applications. Willingness to exceed expectations beyond the job description.
Core Technologies AI Applications | Customer Success Platforms
Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.
Benefits Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-LM1
Location:
New York, NY (Onsite) Employment Type:
Full Time
Compensation Pay Range:$140000-$200000 per hour
Description Drive positive business outcomes for customers. Focus on increased revenue, reduced churn, and improved user activation. Provide value beyond current product capabilities. Represent the company externally and solve customer problems proactively. Manage the customer journey from onboarding to upsell. Build long-term partnerships instead of transactional relationships. Advocate for customers to influence product development.
Key Responsibilities Own a full book of business through all stages of the customer lifecycle. Collaborate with product teams to ensure customer needs are met. Engage with customers to understand their goals and challenges. Identify opportunities for upsell and cross-sell. Travel to meet customers in person when necessary.
Qualifications Strong sense of ownership and impact-driven mindset. Eagerness to learn and solve complex problems. Excitement about working with cutting-edge technology applications. Willingness to exceed expectations beyond the job description.
Core Technologies AI Applications | Customer Success Platforms
Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.
Benefits Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-LM1