ISAAC Heating and Air Conditioning
Job Description:
Isaac Heating & Air Conditioning is seeking an HVAC
Dispatcher
for their main office in
Rochester, NY . The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service.
This position will be IN-PERSON at our Rochester office. Please note the schedule/hours listed for the position.
Summary:
For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.
Responsibilities: Dispatch residential HVAC service efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more. Resolve scheduling issues and customer complaints Continually update service writers with the availability of dates and time frames Implement reschedules and limit the number of calls when necessary Schedule technician training Absorb and utilize industry technical knowledge Manage and document technician sick days and vacation requests Assist in covering branches and commercial dispatching. Schedule vehicle repairs and oil changes Perform dispatching duties for partner companies Job Qualifications:
High school diploma or equivalent required 3+ years of customer service experience preferred Prior dispatch experience preferred Competencies:
Excellent written, verbal, and active listening skills Strong administrative skills Technical knowledge Strong organizational skills Ability to work individually and as part of a team Problem-solving skills What can we offer you?
Competitive High Base Pay Paid Personal Days 401k Plan Medical, Dental, and Vision Opportunities for Advancement within a Growing Organization
The starting hourly base wage for this position is $22.00 to $26.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.
Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Monday: 9:30am-6:30pm Tuesday: 9:30am-6:30pm Wednesday: OFF Thursday: OFF Friday: 9:30am-6:30pm Saturday: 7:00am-4:00pm Sunday: 7:00am-4:00pm
Isaac Heating & Air Conditioning is seeking an HVAC
Dispatcher
for their main office in
Rochester, NY . The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service.
This position will be IN-PERSON at our Rochester office. Please note the schedule/hours listed for the position.
Summary:
For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.
Responsibilities: Dispatch residential HVAC service efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more. Resolve scheduling issues and customer complaints Continually update service writers with the availability of dates and time frames Implement reschedules and limit the number of calls when necessary Schedule technician training Absorb and utilize industry technical knowledge Manage and document technician sick days and vacation requests Assist in covering branches and commercial dispatching. Schedule vehicle repairs and oil changes Perform dispatching duties for partner companies Job Qualifications:
High school diploma or equivalent required 3+ years of customer service experience preferred Prior dispatch experience preferred Competencies:
Excellent written, verbal, and active listening skills Strong administrative skills Technical knowledge Strong organizational skills Ability to work individually and as part of a team Problem-solving skills What can we offer you?
Competitive High Base Pay Paid Personal Days 401k Plan Medical, Dental, and Vision Opportunities for Advancement within a Growing Organization
The starting hourly base wage for this position is $22.00 to $26.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.
Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Monday: 9:30am-6:30pm Tuesday: 9:30am-6:30pm Wednesday: OFF Thursday: OFF Friday: 9:30am-6:30pm Saturday: 7:00am-4:00pm Sunday: 7:00am-4:00pm