NRP Jones LLC
Job Type
Full-time
Description
Overview
HyTek, an NRP Jones company is a trusted supplier of
hydraulic hose assemblies
serving industrial, agricultural, construction, and OEM markets. We specialize in high-quality custom assemblies designed to meet exact customer specifications.
We are seeking an
Inside Sales & Customer Service Representative
who will be the first point of contact for customers, handling inquiries, preparing accurate quotes from customer-provided specifications and prints, processing orders, and ensuring a seamless customer experience from initial contact to delivery.
Key Responsibilities
Quoting & Technical Support
Review customer requests, specifications, and engineering prints to determine requirements for hose assemblies, fittings, and related components. Develop accurate and timely quotes, including pricing, lead times, and technical details. Select appropriate hoses, fittings, and adapters based on application, pressure ratings, fluid compatibility, and industry standards. Collaborate with production/assembly teams to confirm feasibility and clarify requirements. Customer Service & Order Management
Respond to inbound calls, emails, and online inquiries regarding products, pricing, and order status. Enter orders into ERP/CRM system with complete and accurate details. Coordinate with scheduling, inventory, and shipping to meet customer delivery expectations. Communicate proactively with customers about order status, changes, or delays. Relationship Building & Sales Growth
Identify opportunities to upsell additional products such as adapters, quick couplers, or protective hose sleeves. Maintain relationships with existing customers while supporting new account development. Work closely with outside sales to follow up on leads and projects. Documentation & Standards Compliance
Ensure quotes and orders comply with company policies and relevant industry standards (SAE, ISO, etc.). Maintain accurate records of quotes, orders, and customer communications in CRM. Performance Metrics (KPIs)
Quote turnaround time and accuracy Quote-to-order conversion rate Customer satisfaction scores and feedback On-time delivery of orders Sales growth from existing accounts Work Environment & Physical Requirements
Primarily office-based with frequent interaction with production and inventory teams. Occasional exposure to warehouse/assembly areas. Requirements
Qualifications Required
High school diploma or equivalent (Associate's or Bachelor's degree preferred). 2+ years of experience in inside sales, customer service, or technical support (preferably in hydraulic, fluid power, or industrial equipment industries). Ability to read and interpret engineering prints, schematics, and technical specifications. Proficiency with ERP/CRM systems and Microsoft Office Suite. Excellent verbal and written communication skills. Key Skills
Quote preparation and cost calculation Customer relationship management Attention to detail and accuracy Time management and multitasking Problem-solving in a fast-paced environment
Full-time
Description
Overview
HyTek, an NRP Jones company is a trusted supplier of
hydraulic hose assemblies
serving industrial, agricultural, construction, and OEM markets. We specialize in high-quality custom assemblies designed to meet exact customer specifications.
We are seeking an
Inside Sales & Customer Service Representative
who will be the first point of contact for customers, handling inquiries, preparing accurate quotes from customer-provided specifications and prints, processing orders, and ensuring a seamless customer experience from initial contact to delivery.
Key Responsibilities
Quoting & Technical Support
Review customer requests, specifications, and engineering prints to determine requirements for hose assemblies, fittings, and related components. Develop accurate and timely quotes, including pricing, lead times, and technical details. Select appropriate hoses, fittings, and adapters based on application, pressure ratings, fluid compatibility, and industry standards. Collaborate with production/assembly teams to confirm feasibility and clarify requirements. Customer Service & Order Management
Respond to inbound calls, emails, and online inquiries regarding products, pricing, and order status. Enter orders into ERP/CRM system with complete and accurate details. Coordinate with scheduling, inventory, and shipping to meet customer delivery expectations. Communicate proactively with customers about order status, changes, or delays. Relationship Building & Sales Growth
Identify opportunities to upsell additional products such as adapters, quick couplers, or protective hose sleeves. Maintain relationships with existing customers while supporting new account development. Work closely with outside sales to follow up on leads and projects. Documentation & Standards Compliance
Ensure quotes and orders comply with company policies and relevant industry standards (SAE, ISO, etc.). Maintain accurate records of quotes, orders, and customer communications in CRM. Performance Metrics (KPIs)
Quote turnaround time and accuracy Quote-to-order conversion rate Customer satisfaction scores and feedback On-time delivery of orders Sales growth from existing accounts Work Environment & Physical Requirements
Primarily office-based with frequent interaction with production and inventory teams. Occasional exposure to warehouse/assembly areas. Requirements
Qualifications Required
High school diploma or equivalent (Associate's or Bachelor's degree preferred). 2+ years of experience in inside sales, customer service, or technical support (preferably in hydraulic, fluid power, or industrial equipment industries). Ability to read and interpret engineering prints, schematics, and technical specifications. Proficiency with ERP/CRM systems and Microsoft Office Suite. Excellent verbal and written communication skills. Key Skills
Quote preparation and cost calculation Customer relationship management Attention to detail and accuracy Time management and multitasking Problem-solving in a fast-paced environment