Shyft6
Pharmacy Customer Service Representative - Phoenix
Shyft6, Phoenix, Arizona, United States, 85003
Job Description
Pharmacy Customer Service Representative (CSR)
Purpose
The
Customer Service Representative (CSR)
is responsible for meeting or exceeding customer expectations by:
Assessing customer needs. Assigning priorities. Triaging information to the appropriate resources. Customers may include patients, medical professionals, and family members. The CSR will work in a multidisciplinary team to provide information about the services offered by
Patient Services .
Responsibilities
Act as the
first point of contact
with patients by:
Evaluating the purpose of each call. Prioritizing and triaging calls as appropriate.
Maintain knowledge of Patient Services initiatives and explain them to customers when needed. Enroll new customers into Patient Services. Record activities in the
patient database
and follow up to secure services such as:
Product training. Mailing of promotional materials. Coordinating with physician offices, pharmacies, and other external entities to ensure patient needs are met.
Complete special projects as assigned. Requirements Requirements
Previous work experience in
Specialty Pharmacy
or
Customer Service . Professional computer skills, including but not limited to:
Microsoft Office Email Web-based applications Strong keyboarding skills
Experience working in
high-pressure and time-sensitive situations
(telephone or face-to-face) involving:
Problem solving Decision making Excellent judgment Customer service delivery These skills may be obtained through a combination of work experience and post-high school education, and not exclusively in a traditional customer service setting. Strong ability to
multi-task
and excellent
time management . Ability to function in a
high-volume, fast-paced environment . Dependable, with a strong work ethic. Willingness to
accept and implement feedback and coaching . Preferred Experience
Experience with
databases (CRM preferred)
or tracking systems;
Salesforce CRM
experience strongly desired. Experience in the
healthcare or pharmaceutical industry . Understanding of challenges associated with
patients' medical conditions . Important Skills Accustomed to working in a
high call volume environment .
The
Customer Service Representative (CSR)
is responsible for meeting or exceeding customer expectations by:
Assessing customer needs. Assigning priorities. Triaging information to the appropriate resources. Customers may include patients, medical professionals, and family members. The CSR will work in a multidisciplinary team to provide information about the services offered by
Patient Services .
Responsibilities
Act as the
first point of contact
with patients by:
Evaluating the purpose of each call. Prioritizing and triaging calls as appropriate.
Maintain knowledge of Patient Services initiatives and explain them to customers when needed. Enroll new customers into Patient Services. Record activities in the
patient database
and follow up to secure services such as:
Product training. Mailing of promotional materials. Coordinating with physician offices, pharmacies, and other external entities to ensure patient needs are met.
Complete special projects as assigned. Requirements Requirements
Previous work experience in
Specialty Pharmacy
or
Customer Service . Professional computer skills, including but not limited to:
Microsoft Office Email Web-based applications Strong keyboarding skills
Experience working in
high-pressure and time-sensitive situations
(telephone or face-to-face) involving:
Problem solving Decision making Excellent judgment Customer service delivery These skills may be obtained through a combination of work experience and post-high school education, and not exclusively in a traditional customer service setting. Strong ability to
multi-task
and excellent
time management . Ability to function in a
high-volume, fast-paced environment . Dependable, with a strong work ethic. Willingness to
accept and implement feedback and coaching . Preferred Experience
Experience with
databases (CRM preferred)
or tracking systems;
Salesforce CRM
experience strongly desired. Experience in the
healthcare or pharmaceutical industry . Understanding of challenges associated with
patients' medical conditions . Important Skills Accustomed to working in a
high call volume environment .