Customer Service Representative

Job Overview

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We are seeking a highly organized and proactive Customer Service Representative to manage high-volume service requests and ensure seamless communication between subcontractors, internal teams, and field operations. This role is ideal for someone who thrives in a fast-paced environment and excels at multitasking and problem-solving.

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Key Responsibilities

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  Handle 60–100 work orders daily with precision and efficiency

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  Communicate with subcontractors via phone and email to assign and follow up on work orders

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  Order necessary parts and materials to support job completion

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  Escalate complex or unresolved issues to the Field Operations team for further action

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  Maintain accurate records of communications, order statuses, and escalations

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  Collaborate with internal departments to ensure timely resolution and customer satisfaction

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Qualifications

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  Strong verbal and written communication skills

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  Proven ability to manage high-volume tasks with attention to detail

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  Experience in customer service, dispatching, or operations coordination preferred

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  Familiarity with work order management systems and basic inventory processes

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  Ability to work independently and as part of a team in a dynamic setting

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Looking for candidates to start within the next week - this role is a contract for 7 weeks.

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Pay and Benefits

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The pay range for this position is $20.00 - $22.00/hr.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

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• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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Workplace Type

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This is a hybrid position in Gainesville,VA.

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Application Deadline

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This position is anticipated to close on Sep 9, 2025.

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About Aston Carter:

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Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.