First City Credit Union
AVP, eCommerce and Payments
First City Credit Union, Altadena, California, United States, 91001
AVP, eCommerce and Payments
The AVP, eCommerce and Payment will assume, but not be limited to, the following responsibilities: Strategic Leadership & Planning Develop and execute the long-term roadmap for digital and payments in alignment with the Credit Union's Digital First Strategy. Collaborate with the VP and Supervisor to translate organizational goals into departmental strategies, initiatives, and measurable outcomes. Drive adoption of digital channels, ensuring member experience and operational efficiency. Oversight of Digital & Payment Channels Provide leadership and oversight of Online/Mobile Banking, Bill Pay, Zelle, Card Services, Card Claims, Mobile Deposit, ATMs, and payments infrastructure including ACH and Wire channels. Partner with the Supervisor to ensure day-to-day functions run smoothly while maintaining focus on strategic growth and innovation. Establish and monitor KPIs, dashboards, and scorecards to measure performance, fraud mitigation, digital adoption, and member satisfaction. Vendor & Partner Management Lead vendor relationships across digital banking and payments platforms to ensure accountability, service quality, and innovation. Collaborate with vendors and cross-functional teams to launch and enhance products and services. Negotiate contracts, evaluate new opportunities, and align partnerships with long-term Credit Union goals. Risk, Compliance & Fraud Strategy Oversee risk management practices within digital and payments channels, ensuring compliance with regulatory requirements (Reg E, UCC, card network rules, BSA, etc.). Collaborate with the Supervisor and operational staff to monitor fraud trends, implement controls, and mitigate member and institutional risk. Conduct strategic risk assessments to proactively address vulnerabilities. Leadership & Team Development Provide coaching, mentoring, and strategic guidance to the Supervisor and departmental staff. Foster a culture of accountability, continuous improvement, and member-first service excellence. Ensure training and professional development for staff, building internal expertise and future leadership pipelines. Innovation & Member Experience Anticipate industry trends and member needs, leveraging insights to deliver personalized and forward-looking solutions. Explore opportunities in real-time payments, personalization, and enhanced self-service experiences. Promote strategies that shift transactional activity from in-branch to digital channels, improving cost efficiency and convenience. Departmental Leadership Act as a key leader within the eCommerce & Payments department, ensuring close alignment with the Supervisor on operational execution. Serve as acting VP in the absence of the Vice President of eCommerce & Payments to ensure continuity of leadership. Position the department as a center of excellence and end-user mindset in digital banking and payments across the organization. The successful candidate will possess the following education, knowledge and skillsets: Bachelor's degree in Business Administration, Finance, Information Systems, or related field required. Master's degree preferred. 7-10 years of progressively responsible leadership in digital banking, payments, and card services within a financial institution. Minimum 5 years in a senior supervisory or managerial role, leading cross-functional teams and strategic initiatives. Strong background in digital transformation, vendor management, and payment systems innovation. We provide competitive compensation and benefits package that includes: Health, dental, and vision plans 401(k) plan Life insurance Paid Time Off (PTO) Plan Paid holidays EOE
The AVP, eCommerce and Payment will assume, but not be limited to, the following responsibilities: Strategic Leadership & Planning Develop and execute the long-term roadmap for digital and payments in alignment with the Credit Union's Digital First Strategy. Collaborate with the VP and Supervisor to translate organizational goals into departmental strategies, initiatives, and measurable outcomes. Drive adoption of digital channels, ensuring member experience and operational efficiency. Oversight of Digital & Payment Channels Provide leadership and oversight of Online/Mobile Banking, Bill Pay, Zelle, Card Services, Card Claims, Mobile Deposit, ATMs, and payments infrastructure including ACH and Wire channels. Partner with the Supervisor to ensure day-to-day functions run smoothly while maintaining focus on strategic growth and innovation. Establish and monitor KPIs, dashboards, and scorecards to measure performance, fraud mitigation, digital adoption, and member satisfaction. Vendor & Partner Management Lead vendor relationships across digital banking and payments platforms to ensure accountability, service quality, and innovation. Collaborate with vendors and cross-functional teams to launch and enhance products and services. Negotiate contracts, evaluate new opportunities, and align partnerships with long-term Credit Union goals. Risk, Compliance & Fraud Strategy Oversee risk management practices within digital and payments channels, ensuring compliance with regulatory requirements (Reg E, UCC, card network rules, BSA, etc.). Collaborate with the Supervisor and operational staff to monitor fraud trends, implement controls, and mitigate member and institutional risk. Conduct strategic risk assessments to proactively address vulnerabilities. Leadership & Team Development Provide coaching, mentoring, and strategic guidance to the Supervisor and departmental staff. Foster a culture of accountability, continuous improvement, and member-first service excellence. Ensure training and professional development for staff, building internal expertise and future leadership pipelines. Innovation & Member Experience Anticipate industry trends and member needs, leveraging insights to deliver personalized and forward-looking solutions. Explore opportunities in real-time payments, personalization, and enhanced self-service experiences. Promote strategies that shift transactional activity from in-branch to digital channels, improving cost efficiency and convenience. Departmental Leadership Act as a key leader within the eCommerce & Payments department, ensuring close alignment with the Supervisor on operational execution. Serve as acting VP in the absence of the Vice President of eCommerce & Payments to ensure continuity of leadership. Position the department as a center of excellence and end-user mindset in digital banking and payments across the organization. The successful candidate will possess the following education, knowledge and skillsets: Bachelor's degree in Business Administration, Finance, Information Systems, or related field required. Master's degree preferred. 7-10 years of progressively responsible leadership in digital banking, payments, and card services within a financial institution. Minimum 5 years in a senior supervisory or managerial role, leading cross-functional teams and strategic initiatives. Strong background in digital transformation, vendor management, and payment systems innovation. We provide competitive compensation and benefits package that includes: Health, dental, and vision plans 401(k) plan Life insurance Paid Time Off (PTO) Plan Paid holidays EOE