Salem Hospital NSMC
Clinic/Practice Assistant II
Salem Hospital NSMC, Boston, Massachusetts, United States, 02298
Mass General Brigham Clinic/Practice Assistant
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Full time - Onsite Monday - Friday 8:30a-5pm Job Summary
The Clinic/Practice Assistant plays a vital role in supporting the daily operations of the MGH Rheumatology Clinic. Under general supervision, this position performs a variety of administrative and clerical duties to ensure efficient patient flow and exceptional service delivery. The role involves direct patient interaction, coordination of appointments, and collaboration with clinical staff. Greet and welcome patients and visitors in a professional and compassionate manner. Assist with patient check-in and registration, including insurance verification and paperwork collection. Schedule, reschedule, and confirm appointments; manage provider calendars. Answer and triage incoming phone calls, route messages appropriately, and respond to patient inquiries with professionalism and courtesy. Maintain accurate and confidential patient records in compliance with HIPAA/PHI guidelines. Provide administrative support to physicians and clinical staff, including chart preparation, note transcription, and correspondence management. Communicate effectively with patients and families, offering guidance and support. Coordinate referrals and collaborate with other departments to ensure continuity of care. Handle billing-related tasks such as collecting copayments and verifying benefits eligibility. Understand and assist with HMO, Managed Care, and third-party insurance processes. Monitor and execute referral work queues; schedule referral-based appointments. Provide front desk coverage, including check-in/check-out and appointment follow-up. Support problem-solving and resolution of complex administrative issues for patients and providers. Participate in training and onboarding of new staff members. Adhere to infection control, safety, and hospital-wide policies and procedures. Contribute to special projects and continuous improvement initiatives as assigned. Qualifications
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable)
Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type
Onsite Work Location
32 Fruit Street Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) EEO Statement
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Full time - Onsite Monday - Friday 8:30a-5pm Job Summary
The Clinic/Practice Assistant plays a vital role in supporting the daily operations of the MGH Rheumatology Clinic. Under general supervision, this position performs a variety of administrative and clerical duties to ensure efficient patient flow and exceptional service delivery. The role involves direct patient interaction, coordination of appointments, and collaboration with clinical staff. Greet and welcome patients and visitors in a professional and compassionate manner. Assist with patient check-in and registration, including insurance verification and paperwork collection. Schedule, reschedule, and confirm appointments; manage provider calendars. Answer and triage incoming phone calls, route messages appropriately, and respond to patient inquiries with professionalism and courtesy. Maintain accurate and confidential patient records in compliance with HIPAA/PHI guidelines. Provide administrative support to physicians and clinical staff, including chart preparation, note transcription, and correspondence management. Communicate effectively with patients and families, offering guidance and support. Coordinate referrals and collaborate with other departments to ensure continuity of care. Handle billing-related tasks such as collecting copayments and verifying benefits eligibility. Understand and assist with HMO, Managed Care, and third-party insurance processes. Monitor and execute referral work queues; schedule referral-based appointments. Provide front desk coverage, including check-in/check-out and appointment follow-up. Support problem-solving and resolution of complex administrative issues for patients and providers. Participate in training and onboarding of new staff members. Adhere to infection control, safety, and hospital-wide policies and procedures. Contribute to special projects and continuous improvement initiatives as assigned. Qualifications
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable)
Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type
Onsite Work Location
32 Fruit Street Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) EEO Statement
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.