IWC Schaffhausen
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Boutique Manager-Topanga
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Boutique Manager-Topanga
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IWC Schaffhausen Get AI-powered advice on this job and more exclusive features. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Boutique Manager
IWC | Topanga
Reports to: Retail Director
The IWC boutique Manager is responsible to lead the business for her/his boutique achieving the business objectives, leading his/her team by example and implementing an exceptional service culture in the boutique. The boutique manager will lead with passion, integrity and self management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The boutique manager will play as a key brand ambassador and will be representing IWC brand values with each team member and each client.
Key Responsibilities
Business Performance & Operations
Drive performance to consistently achieve sales targets and KPIs, maximize business profitability Analyze performance to identify business needs. Develop clear action plans to drive the business and performance. Identify new opportunities to continuously grow the business and strive for excellence and ambition. Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies. Maintain boutique image according to the brand’s standards Build and maintain strong collaboration within the network as well as office team
Client experience
Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team. Act as the perfect host creating a warm and welcoming environment for our clients. Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team. Analyze client experience and satisfaction metrics and KPI to ensure constant top performance. Work across client segments to define clear strategies and increase performance in conversion and retention. Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.
People Development
Identify and recruit new talents, compose and retain a high performing team Always lead by example creating a high performing and collaborative work environment in the boutique. Conduct in-store training, coaching and daily briefs Build individual objectives and development plans Conduct one-to-one coaching sessions to review performance and provide constructive feedback Oversee annual review process for boutique staff, assess team and individual performances
Flagship Representation
Host large events in the flagship store with partners, press and friends of the brand Prepare visits of key corporate visitors Lead and test pilot initiatives from Group or Headquarters Host new joiners and team members under training for immersion programs
Qualifications
5-7 in retail management industry Strong communication and inter personal skills Strong customer centric mindset Business driven and very analytical Self managing Strong team player Ability to lead and manage Strong skills in client experience and client satisfaction Outgoing and open personality
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $100,000 to $115,000
Salary will be determined based on relevant skills and experience.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Business Development, and Administrative Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at IWC Schaffhausen by 2x Boutique Director, Mens - House of Dior, Beverly Hills
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Culver City, CA $81,000.00-$85,000.00 2 weeks ago Glendale, CA $55,000.00-$80,000.00 2 weeks ago Los Angeles, CA $70,000.00-$85,000.00 2 weeks ago Full Time Store Manager - build-a-bear x hello kitty and friends workshop
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Los Angeles Metropolitan Area 9 hours ago Santa Monica, CA $80,000.00-$85,000.00 2 weeks ago Seasonal Holiday District Manager - California
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Boutique Manager-Topanga
role at
IWC Schaffhausen 1 day ago Be among the first 25 applicants Join to apply for the
Boutique Manager-Topanga
role at
IWC Schaffhausen Get AI-powered advice on this job and more exclusive features. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Boutique Manager
IWC | Topanga
Reports to: Retail Director
The IWC boutique Manager is responsible to lead the business for her/his boutique achieving the business objectives, leading his/her team by example and implementing an exceptional service culture in the boutique. The boutique manager will lead with passion, integrity and self management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The boutique manager will play as a key brand ambassador and will be representing IWC brand values with each team member and each client.
Key Responsibilities
Business Performance & Operations
Drive performance to consistently achieve sales targets and KPIs, maximize business profitability Analyze performance to identify business needs. Develop clear action plans to drive the business and performance. Identify new opportunities to continuously grow the business and strive for excellence and ambition. Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies. Maintain boutique image according to the brand’s standards Build and maintain strong collaboration within the network as well as office team
Client experience
Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team. Act as the perfect host creating a warm and welcoming environment for our clients. Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team. Analyze client experience and satisfaction metrics and KPI to ensure constant top performance. Work across client segments to define clear strategies and increase performance in conversion and retention. Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.
People Development
Identify and recruit new talents, compose and retain a high performing team Always lead by example creating a high performing and collaborative work environment in the boutique. Conduct in-store training, coaching and daily briefs Build individual objectives and development plans Conduct one-to-one coaching sessions to review performance and provide constructive feedback Oversee annual review process for boutique staff, assess team and individual performances
Flagship Representation
Host large events in the flagship store with partners, press and friends of the brand Prepare visits of key corporate visitors Lead and test pilot initiatives from Group or Headquarters Host new joiners and team members under training for immersion programs
Qualifications
5-7 in retail management industry Strong communication and inter personal skills Strong customer centric mindset Business driven and very analytical Self managing Strong team player Ability to lead and manage Strong skills in client experience and client satisfaction Outgoing and open personality
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $100,000 to $115,000
Salary will be determined based on relevant skills and experience.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales, Business Development, and Administrative Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at IWC Schaffhausen by 2x Boutique Director, Mens - House of Dior, Beverly Hills
Store Manager, Rodeo Drive (Michael Kors Collection)
Beverly Hills, CA $105,000.00-$115,000.00 1 month ago West Hollywood, CA $19.65-$31.00 1 month ago Store Manager - Westfield Culver City (1 year contract)
Santa Monica, CA $80,000.00-$85,000.00 19 hours ago Retail Assistant Store Manager-TOPANGA PLAZA
Beverly Hills, CA $25.00-$26.50 2 months ago Training and Onboarding Manager - House of Dior, Beverly Hills
Beverly Hills, CA $95,000.00-$105,000.00 2 days ago Simi Valley, CA $69,500.00-$97,200.00 1 week ago Retail Store Manager - Savage X Fenty (Westfield - Culver City, CA)
Culver City, CA $81,000.00-$85,000.00 2 weeks ago Glendale, CA $55,000.00-$80,000.00 2 weeks ago Los Angeles, CA $70,000.00-$85,000.00 2 weeks ago Full Time Store Manager - build-a-bear x hello kitty and friends workshop
Store Manager - Bo + Tee Pop Up - Los Angeles
Los Angeles Metropolitan Area 9 hours ago Santa Monica, CA $80,000.00-$85,000.00 2 weeks ago Seasonal Holiday District Manager - California
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr