Versique Executive, Professional & Interim Recruiting
Head of Operations (ID:47235)
Versique Executive, Professional & Interim Recruiting, Saint Paul, Minnesota, United States, 55199
The Head of Operations is responsible for leading the strategy and execution of ICHRA Account Management and Implementation, ensuring best-in-class service delivery and client retention. This key role will oversee a growing team, build scalable processes, and drive operational excellence to deliver exceptional experiences for employers, employees, and brokers. This position is ideal for someone with strong operations leadership experience in employee benefits who thrives in a fast-paced, growth-oriented environment.
Worksite Location:
This position is in St Paul, MN.
Salary:
$110k - $160k salary plus bonus
Benefits:
Comprehensive benefit offerings to include medical, dental, vision, short-term/long-term disability, and 401(k) with company match.
Roles & Responsibilities
Team Leadership:
Provide oversight and guidance for a growing team of 7+ FTE, building a culture of accountability, collaboration, and high performance
Scalable Growth:
Develop and implement a hiring and cross-training model that supports rapid organizational growth.
Operational Infrastructure:
Build upon existing systems and processes to create scalable, efficient account renewal and client service models
Metrics & Performance:
Define, refine, and track KPIs focused on client retention and satisfaction, ensuring teams consistently meet or exceed goals
Process Improvement:
Continuously review and optimize workflows across Account Management & Implementation; leverage data and analytics for sound decision-making
Automation & Technology:
Identify opportunities for process automation, collaborating with product and engineering teams to implement effective solutions
Client Experience:
Mitigate escalations when needed and provide executive-level oversight during sensitive conversations with employers and brokers
Sales Collaboration:
Partner with Sales to ensure smooth handoffs from new client sales into implementation
Training & Development:
Ensure teams have comprehensive product knowledge, ongoing training, and continuous learning opportunities
Required Skills & Experience
Education:
A Bachelor's degree is required
Experience:
Minimum of 5 years leading Account Management and/or Operations, ideally in the employee benefits space
Leadership:
Proven success in leading, coaching, and scaling high-performing teams
Organizational Strength:
Highly organized, detail-oriented, and deadline-driven with strong project management skills
Process Builder:
Experience creating and implementing scalable processes from the ground up
Customer Focus:
Strong client support and relationship management skills with a commitment to delivering exceptional service
Mindset:
Hands-on leader with a proactive, solutions-oriented approach and the ability to thrive in a fast-paced environment
About Versique
Versique: /ver-seek/
adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.
Versique Executive, Professional, & Interim Recruiting
is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.
We believe people are more than resumes—they are transformative, unlocking the potential for organizational growth and success.
Versique is proud to be an award-winning company, earning recognition on the
Inc. 5000
list of fastest-growing private companies and the
Minneapolis-St. Paul Business Journal's Fast 50
list for 2023. We are also consistently recognized as a
Star Tribune Top Workplace
and were named a
Best Place to Work
in 2022 by the Minneapolis/St. Paul Business Journal.
Let's find your people, together.
Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
#J-18808-Ljbffr
Worksite Location:
This position is in St Paul, MN.
Salary:
$110k - $160k salary plus bonus
Benefits:
Comprehensive benefit offerings to include medical, dental, vision, short-term/long-term disability, and 401(k) with company match.
Roles & Responsibilities
Team Leadership:
Provide oversight and guidance for a growing team of 7+ FTE, building a culture of accountability, collaboration, and high performance
Scalable Growth:
Develop and implement a hiring and cross-training model that supports rapid organizational growth.
Operational Infrastructure:
Build upon existing systems and processes to create scalable, efficient account renewal and client service models
Metrics & Performance:
Define, refine, and track KPIs focused on client retention and satisfaction, ensuring teams consistently meet or exceed goals
Process Improvement:
Continuously review and optimize workflows across Account Management & Implementation; leverage data and analytics for sound decision-making
Automation & Technology:
Identify opportunities for process automation, collaborating with product and engineering teams to implement effective solutions
Client Experience:
Mitigate escalations when needed and provide executive-level oversight during sensitive conversations with employers and brokers
Sales Collaboration:
Partner with Sales to ensure smooth handoffs from new client sales into implementation
Training & Development:
Ensure teams have comprehensive product knowledge, ongoing training, and continuous learning opportunities
Required Skills & Experience
Education:
A Bachelor's degree is required
Experience:
Minimum of 5 years leading Account Management and/or Operations, ideally in the employee benefits space
Leadership:
Proven success in leading, coaching, and scaling high-performing teams
Organizational Strength:
Highly organized, detail-oriented, and deadline-driven with strong project management skills
Process Builder:
Experience creating and implementing scalable processes from the ground up
Customer Focus:
Strong client support and relationship management skills with a commitment to delivering exceptional service
Mindset:
Hands-on leader with a proactive, solutions-oriented approach and the ability to thrive in a fast-paced environment
About Versique
Versique: /ver-seek/
adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.
Versique Executive, Professional, & Interim Recruiting
is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.
We believe people are more than resumes—they are transformative, unlocking the potential for organizational growth and success.
Versique is proud to be an award-winning company, earning recognition on the
Inc. 5000
list of fastest-growing private companies and the
Minneapolis-St. Paul Business Journal's Fast 50
list for 2023. We are also consistently recognized as a
Star Tribune Top Workplace
and were named a
Best Place to Work
in 2022 by the Minneapolis/St. Paul Business Journal.
Let's find your people, together.
Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
#J-18808-Ljbffr