Thompson Coburn LLP
Lead End-User Computing Engineer
Thompson Coburn LLP, Chicago, Illinois, United States, 60290
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Lead End-User Computing Engineer
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Lead End-User Computing Engineer
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Thompson Coburn LLP Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Lead End-User Computing Engineer to join its office in St. Louis, Chicago, Dallas, New York, or Washington, D.C. With over 400 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.
Under the leadership of the Manager of End-User Computing, this senior level position in the Information Services department is responsible for designing, implementing, and managing the technology that employees use on a daily basis. This position plays a crucial role in providing guidance and leadership to the End-User Computing Team, developing policies and procedures, and collaborating with IT Operations Technicians. A hybrid schedule is offered for candidates located within proximity to our offices, and a fully remote option will be considered for those outside the area.
Key Responsibilities
Provides leadership and guidance to the end user computing team, including mentoring and training team members. Oversees daily operational end user computing platforms such as Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL. Acts as a technical liaison with third party service providers, vendors, and resellers. Coordinates critical incident events with target teams to drive resolution. Contributes to the development of IS policies, procedures, and best practices. Strives to exceed customer expectations and delivers a positive customer experience during escalations. Configures and maintains desktop operating systems, end user compute management systems, and software, installs operating system and software upgrades, updates, and patches, and monitors end user compute performance. Reports, demonstrates, and presents solutions to deficiencies to the IS Operations Manager in the support processes and/or technologies.
Experience And Education Qualifications
Associate’s degree with a major in computer information systems or equivalent degree/experience is required, Bachelor’s degree is preferred. A minimum of seven (7) years of experience in computer technical support positions and two (2) years of supervisor or lead technician experience is required, preferably in a law firm, or other professional services environment required. Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization (CCA-V), or equivalent are desirable or successful completion of the certifications within eighteen (18) months of hire. A minimum of seven (7) years of experience with Microsoft EUC technologies including Microsoft Endpoint Configuration Manager, Intune, Windows Update for Business required. A minimum of seven (7) years of experience with supporting a Windows enterprise desktop environment required. A minimum of five (5) years of experience with VDI as an administrator required. A minimum of seven (7) years of experience with Active Directory and GPO administration required. A minimum of four (4) years of experience with Azure Active Directory as an administrator preferred. A minimum of six (6) years of experience with enterprise application support and use of enterprise monitoring and management tools preferred. Prior experience working with ITSM programs such as ServiceNow, including design and implementation of workflows, service level reports, and CMDB preferred. Experienced with, and champions ITSM/ITIL service management methodology.
Compensation
For applicants that meet the experience requirements for the role and are physically based in Chicago, IL, the expected salary range is $125,000 - $165,000 annually upon commencement of employment.Starting salary will be determined on an individualized basis with consideration to prior experience and additional qualifications.This is in addition to a comprehensive benefit package offered by the Firm.
Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:
Medical Insurance Vision Insurance Dental Insurance Life Insurance & ADD policies Short & Long Term Disability Insurance Paid Parental Leave 401(k) Profit Sharing plans Parking/Transportation Stipend Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement) Paid Holidays Paid Vacation Time Employee Assistance Program (EAP) Employee Wellness Program Tuition Reimbursement College Savings Plan Deductions (529 Plans) Long Term Care
Equal Opportunity Employer M/F/D/V Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Lead End-User Computing Engineer
role at
Thompson Coburn LLP 1 day ago Be among the first 25 applicants Join to apply for the
Lead End-User Computing Engineer
role at
Thompson Coburn LLP Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Lead End-User Computing Engineer to join its office in St. Louis, Chicago, Dallas, New York, or Washington, D.C. With over 400 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.
Under the leadership of the Manager of End-User Computing, this senior level position in the Information Services department is responsible for designing, implementing, and managing the technology that employees use on a daily basis. This position plays a crucial role in providing guidance and leadership to the End-User Computing Team, developing policies and procedures, and collaborating with IT Operations Technicians. A hybrid schedule is offered for candidates located within proximity to our offices, and a fully remote option will be considered for those outside the area.
Key Responsibilities
Provides leadership and guidance to the end user computing team, including mentoring and training team members. Oversees daily operational end user computing platforms such as Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL. Acts as a technical liaison with third party service providers, vendors, and resellers. Coordinates critical incident events with target teams to drive resolution. Contributes to the development of IS policies, procedures, and best practices. Strives to exceed customer expectations and delivers a positive customer experience during escalations. Configures and maintains desktop operating systems, end user compute management systems, and software, installs operating system and software upgrades, updates, and patches, and monitors end user compute performance. Reports, demonstrates, and presents solutions to deficiencies to the IS Operations Manager in the support processes and/or technologies.
Experience And Education Qualifications
Associate’s degree with a major in computer information systems or equivalent degree/experience is required, Bachelor’s degree is preferred. A minimum of seven (7) years of experience in computer technical support positions and two (2) years of supervisor or lead technician experience is required, preferably in a law firm, or other professional services environment required. Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization (CCA-V), or equivalent are desirable or successful completion of the certifications within eighteen (18) months of hire. A minimum of seven (7) years of experience with Microsoft EUC technologies including Microsoft Endpoint Configuration Manager, Intune, Windows Update for Business required. A minimum of seven (7) years of experience with supporting a Windows enterprise desktop environment required. A minimum of five (5) years of experience with VDI as an administrator required. A minimum of seven (7) years of experience with Active Directory and GPO administration required. A minimum of four (4) years of experience with Azure Active Directory as an administrator preferred. A minimum of six (6) years of experience with enterprise application support and use of enterprise monitoring and management tools preferred. Prior experience working with ITSM programs such as ServiceNow, including design and implementation of workflows, service level reports, and CMDB preferred. Experienced with, and champions ITSM/ITIL service management methodology.
Compensation
For applicants that meet the experience requirements for the role and are physically based in Chicago, IL, the expected salary range is $125,000 - $165,000 annually upon commencement of employment.Starting salary will be determined on an individualized basis with consideration to prior experience and additional qualifications.This is in addition to a comprehensive benefit package offered by the Firm.
Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:
Medical Insurance Vision Insurance Dental Insurance Life Insurance & ADD policies Short & Long Term Disability Insurance Paid Parental Leave 401(k) Profit Sharing plans Parking/Transportation Stipend Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement) Paid Holidays Paid Vacation Time Employee Assistance Program (EAP) Employee Wellness Program Tuition Reimbursement College Savings Plan Deductions (529 Plans) Long Term Care
Equal Opportunity Employer M/F/D/V Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Law Practice Referrals increase your chances of interviewing at Thompson Coburn LLP by 2x Get notified about new Lead Engineer jobs in
Chicago, IL . Operations Engineer, Automation Operations Engineering
Chicago, IL $68,900.00-$126,400.00 3 weeks ago Chicago, IL $129,800.00-$165,490.00 6 days ago Arlington Heights, IL $70,000.00-$140,000.00 3 weeks ago Chicago, IL $129,800.00-$165,490.00 3 weeks ago Chicago, IL $98,700.00-$169,800.00 1 week ago Chicago, IL $129,800.00-$165,490.00 4 days ago Senior R&D Engineer - System Architecture (Italy based)
Senior Mechanical Engineer (Power Focus)
Chicago, IL $116,620.00-$179,890.00 2 weeks ago Chicago, IL $160,100.00-$200,100.00 6 months ago Downers Grove, IL $37.50-$56.25 3 weeks ago Chicago, IL $130,000.00-$175,000.00 1 week ago Lead Electrical Engineer - Water/Wastewater
Senior Quality Engineer (Pharmacy Technology)
Deerfield, IL $88,700.00-$141,800.00 1 month ago Engineering Technical Manager (Salary Range $127,800-166,200) Job
Chicago, IL $109,805.00-$187,350.00 6 days ago Lead Thermoforming Systems Engineer (Capital Projects)
Chicago, IL $115,000.00-$140,000.00 3 weeks ago Senior Lead Engineer, Microsoft Intune and End User Computing
Chicago, IL $95,600.00-$162,400.00 2 weeks ago Chicago, IL $180,000.00-$243,000.00 4 days ago Senior Engineer - Mechanical | Electrical (Justice + Civic)
Chicago, IL $102,000.00-$160,000.00 3 days ago Senior Process Engineer - Specialty Chemical & Consumer Products (Wallingford & Chicago)
Chicago, IL $155,000.00-$240,000.00 2 weeks ago Lead Mechanical Engineer 1 (Power Uprates) - Nuclear
Chicago, IL $116,620.00-$179,890.00 1 day ago Senior Solution Engineer, Presales (Mid-Market)
Chicago, IL $160,000.00-$190,000.00 2 weeks ago Senior Civil Engineer - Land Development - Data Centers
Chicago, IL $140,000.00-$210,000.00 2 weeks ago Chicago, IL $125,000.00-$140,000.00 2 weeks ago Senior Solution Engineer - Strategic Accounts
Chicago, IL $210,000.00-$248,000.00 2 weeks ago Production Risk Engineer - Professional Liability (Central)
Chicago, IL $120,000.00-$170,000.00 3 weeks ago Chicago, IL $85,000.00-$140,000.00 9 hours ago Lead Electrical Engineer -- Owner's Engineering Support
Chicago, IL $116,620.00-$179,890.00 2 weeks ago Senior Mechanical Engineer 1 - Nuclear Plant Analysis
Chicago, IL $82,380.00-$125,860.00 2 weeks ago Product Property Manager – Ergonomics, Chief Technical Engineer
Chicago, IL $85,000.00-$140,000.00 9 hours ago Chicago, IL $125,000.00-$180,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr