Manager, Telecommunications Operations

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. General Characteristics Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions. Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces. Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business. Develops and implements standards, procedures, and processes for the telecommunications group. Plans and manages the support of new technologies, performance, and reliability. Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the operations center. Performs a coordination role with enterprise management, vendors, and customers. Education : Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience. Experience : A minimum of 7 years of IT work experience including managing teams responsible for infrastructure, network, or telecommunications operations and support in multi-platform environments. Breadth : Middle-level management in telecommunications operations. Works under the general direction of senior management. Typically manages and mentors supervisors, project leaders, and/or technical staff. Handles multiple complex projects as a project leader and subject matter expert. Usually reports to an IT Chief Operating Officer, Operating Unit IT Executive, or Departmental IT Executive. Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be immediately available, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will contact you if a role matching your skills and qualifications becomes available. Powered by JazzHR vGBnh9MibR Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

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