ASM Global
Seasonal Guest Services Leader - Maggie Daley Park
ASM Global, Chicago, Illinois, United States, 60290
Job Title:
Seasonal Guest Services Leader - Part-Time / Non-Exempt
Location:
Maggie Daley Park, Chicago, IL Reports To:
Operations Manager
Position Overview
Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park's iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
Core Responsibilities Act as the primary point of contact for guest questions, concerns, and escalated issues. Foster a warm, inclusive, and positive environment for all guests and team members. Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor. Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations. Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts. Provide on-the-job training, guidance, and support for new and returning staff. Assist with scheduling, team check-ins, and daily task assignments. Promote strong team communication, accountability, and a high standard of customer service. Support the daily operations of skate rentals and overall guest logistics. Maintain cleanliness and organization across rental areas, service counters, and warming zones. Assist with inventory management and restocking of operational supplies. Report facility or equipment issues to the Operations Manager promptly. Help with any special events, group bookings, and themed skating nights. Complete other job responsibility and duties as assigned. Schedule Requirements
Starting October 1st through April 1st; this is a seasonal, part-time position Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays Applicants must be available to work early mornings, weekdays, evenings and Weekends Ability to work the following Shift(s): 7:30AM-1:30PM, 10:30AM-4:30PM, and 4:00PM-10:30PM Qualifications
Excellent communication and interpersonal skills Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance Expert Ability to tie and lace skates quickly Expert Ability to use technology to check in participants Previous experience in a leadership or supervisory role, ideally in guest services or recreation Excellent communication and interpersonal skills Ability to stay composed and professional in fast-paced, high-energy environments Commitment to creating a safe, enjoyable, and inclusive experience for all guests Ability to work in the cold and warm weather conditions AED/CPR Certified Reliable Transportation, in all types of weather. Physical Requirements
Frequent walking, standing, and occasional sitting for extended periods Ability to lift or move up to 30 pounds regularly May need to assist guests physically in the event of a fall or emergency Reasonable accommodations will be provided for individuals with disabilities as required by law. Compensation:
$24.00/hour
Benefits
Paid Leave Accrual Sick Time Accrual 401(k) eligibility upon meeting eligibility
To Apply
All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.
Recruiter Contact: Maggie Szot - HR Manager Phone: (312)-235-7148
Maggie Daley Park is managed by ASM Global, the world's leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
Seasonal Guest Services Leader - Part-Time / Non-Exempt
Location:
Maggie Daley Park, Chicago, IL Reports To:
Operations Manager
Position Overview
Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park's iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
Core Responsibilities Act as the primary point of contact for guest questions, concerns, and escalated issues. Foster a warm, inclusive, and positive environment for all guests and team members. Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor. Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations. Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts. Provide on-the-job training, guidance, and support for new and returning staff. Assist with scheduling, team check-ins, and daily task assignments. Promote strong team communication, accountability, and a high standard of customer service. Support the daily operations of skate rentals and overall guest logistics. Maintain cleanliness and organization across rental areas, service counters, and warming zones. Assist with inventory management and restocking of operational supplies. Report facility or equipment issues to the Operations Manager promptly. Help with any special events, group bookings, and themed skating nights. Complete other job responsibility and duties as assigned. Schedule Requirements
Starting October 1st through April 1st; this is a seasonal, part-time position Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays Applicants must be available to work early mornings, weekdays, evenings and Weekends Ability to work the following Shift(s): 7:30AM-1:30PM, 10:30AM-4:30PM, and 4:00PM-10:30PM Qualifications
Excellent communication and interpersonal skills Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance Expert Ability to tie and lace skates quickly Expert Ability to use technology to check in participants Previous experience in a leadership or supervisory role, ideally in guest services or recreation Excellent communication and interpersonal skills Ability to stay composed and professional in fast-paced, high-energy environments Commitment to creating a safe, enjoyable, and inclusive experience for all guests Ability to work in the cold and warm weather conditions AED/CPR Certified Reliable Transportation, in all types of weather. Physical Requirements
Frequent walking, standing, and occasional sitting for extended periods Ability to lift or move up to 30 pounds regularly May need to assist guests physically in the event of a fall or emergency Reasonable accommodations will be provided for individuals with disabilities as required by law. Compensation:
$24.00/hour
Benefits
Paid Leave Accrual Sick Time Accrual 401(k) eligibility upon meeting eligibility
To Apply
All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.
Recruiter Contact: Maggie Szot - HR Manager Phone: (312)-235-7148
Maggie Daley Park is managed by ASM Global, the world's leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.