Arden Engineering Constructors
HVAC Service Dispatch Coordinator
Arden Engineering Constructors, Pawtucket, Rhode Island, United States, 02861
Job Description
Job Description Salary: $22.00 -$25.00 (based on experience) Arden Engineering Constructors, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service. Arden has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and make an impact in the lives of our employees, customers, and community.
While working for us, expect to work in an environment that is employee-centric and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job Make the move, apply today!
Arden Engineering Constructors, LLC has been waiting for you!
Position Summary: We are seeking a highly organized and customer-focused HVAC Service Coordinator to join our mechanical contracting team. This role is pivotal in ensuring the smooth operation of our service department by coordinating HVAC service calls, managing technician schedules, and maintaining strong communication with clients and internal teams.
Key Responsibilities: Service Scheduling & Dispatching
Coordinate and schedule HVAC service calls and preventive maintenance visits. Dispatch technicians based on skill set, location, and availability. Monitor job progress and adjust schedules as needed to meet deadlines.
Customer Communication
Serve as the primary point of contact for service-related inquiries. Provide timely updates to customers regarding service status, technician arrival times, and job completion. Handle customer complaints and escalate issues when necessary.
Administrative Support
Maintain accurate service records, work orders, and customer files. Process service reports, invoices, and warranty claims. Assist in preparing service proposals and quotes.
Team Collaboration
Work closely with service technicians, sales staff, and project managers to ensure seamless service delivery. Support inventory management by tracking parts usage and coordinating orders.
Compliance & Safety
Ensure all service activities comply with company policies, safety standards, and industry regulations. Maintain confidentiality of customer and company information.
Qualifications: High school diploma or equivalent; associate degree or technical training preferred. 2+ years of experience in HVAC service coordination or a similar role in the mechanical contracting industry. Strong knowledge of HVAC systems and terminology. Proficiency in scheduling software and Microsoft Office Suite. Excellent communication, organizational, and multitasking skills. Ability to thrive in a fast-paced, customer-focused environment.
Preferred Skills: Experience with service management software (e.g., BuildOps & Sage Paperless). Familiarity with union labor coordination (if applicable).
Additional Information: Arden Building Companies is the holding company for Arden Engineering Constructors, Corporate Mechanical of New England, Earthwise Energy Technologies, MJ Daly, and Unique Metal Works. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of todays complex building systems. We are New Englands premier mechanical contractor. Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace. All offers of employment are contingent upon a criminal background check and a 5-panel drug screen satisfactory to Arden Building Companies, LLC.
Job Description Salary: $22.00 -$25.00 (based on experience) Arden Engineering Constructors, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service. Arden has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and make an impact in the lives of our employees, customers, and community.
While working for us, expect to work in an environment that is employee-centric and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job Make the move, apply today!
Arden Engineering Constructors, LLC has been waiting for you!
Position Summary: We are seeking a highly organized and customer-focused HVAC Service Coordinator to join our mechanical contracting team. This role is pivotal in ensuring the smooth operation of our service department by coordinating HVAC service calls, managing technician schedules, and maintaining strong communication with clients and internal teams.
Key Responsibilities: Service Scheduling & Dispatching
Coordinate and schedule HVAC service calls and preventive maintenance visits. Dispatch technicians based on skill set, location, and availability. Monitor job progress and adjust schedules as needed to meet deadlines.
Customer Communication
Serve as the primary point of contact for service-related inquiries. Provide timely updates to customers regarding service status, technician arrival times, and job completion. Handle customer complaints and escalate issues when necessary.
Administrative Support
Maintain accurate service records, work orders, and customer files. Process service reports, invoices, and warranty claims. Assist in preparing service proposals and quotes.
Team Collaboration
Work closely with service technicians, sales staff, and project managers to ensure seamless service delivery. Support inventory management by tracking parts usage and coordinating orders.
Compliance & Safety
Ensure all service activities comply with company policies, safety standards, and industry regulations. Maintain confidentiality of customer and company information.
Qualifications: High school diploma or equivalent; associate degree or technical training preferred. 2+ years of experience in HVAC service coordination or a similar role in the mechanical contracting industry. Strong knowledge of HVAC systems and terminology. Proficiency in scheduling software and Microsoft Office Suite. Excellent communication, organizational, and multitasking skills. Ability to thrive in a fast-paced, customer-focused environment.
Preferred Skills: Experience with service management software (e.g., BuildOps & Sage Paperless). Familiarity with union labor coordination (if applicable).
Additional Information: Arden Building Companies is the holding company for Arden Engineering Constructors, Corporate Mechanical of New England, Earthwise Energy Technologies, MJ Daly, and Unique Metal Works. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of todays complex building systems. We are New Englands premier mechanical contractor. Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace. All offers of employment are contingent upon a criminal background check and a 5-panel drug screen satisfactory to Arden Building Companies, LLC.