Medix
You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Contact Center Representative to handle inbound and outbound customer calls, providing advice, information, and solutions. The position aims to maintain high-quality service standards and adapt to changes in a fast-paced environment.
You will be responsible for handling a high volume of inbound and outbound calls, ensuring quality of scheduling for appointments and procedures. On average you are taking 45-70 inbound calls while making 80 outbound per day. You will be responsible for handling a high volume of inbound and outbound calls, ensuring quality of scheduling for appointments and procedures. On average you are taking 45-70 inbound calls while making 80 outbound per day.
Key Responsibilities
Answer or make calls to customers regarding their account efficiently and professionally. Accurately document all calls using the appropriate computer systems. Follow up on unresolved queries and complete any call-back requests promptly. Maintain and develop strong knowledge of procedures and updates related to the campaign. Work towards achievable targets within a team-oriented environment. Adhere to quality scripts and maintain high-quality scores. Represent the organization positively and professionally at all times. Attend monthly performance discussions and departmental meetings as requested. Comply with all security requirements under HIPAA/PHI and stated policies. Perform additional duties as assigned by leadership. Skills
Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge. Understanding of patient privacy requirements for PHI. Basic knowledge of customer service best practices. Ability to engage employees in a contact center environment. Proficiency in personal computer and electronic medical record software usage. Strong verbal and written communication skills. Bilingual, English, and Spanish preferred. Must pass the Health Care Language Proficiency or Interpreter Assessment if communicating in languages other than English. Benefits
Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Job Summary
Our client is seeking a dedicated Contact Center Representative to handle inbound and outbound customer calls, providing advice, information, and solutions. The position aims to maintain high-quality service standards and adapt to changes in a fast-paced environment.
You will be responsible for handling a high volume of inbound and outbound calls, ensuring quality of scheduling for appointments and procedures. On average you are taking 45-70 inbound calls while making 80 outbound per day. You will be responsible for handling a high volume of inbound and outbound calls, ensuring quality of scheduling for appointments and procedures. On average you are taking 45-70 inbound calls while making 80 outbound per day.
Key Responsibilities
Answer or make calls to customers regarding their account efficiently and professionally. Accurately document all calls using the appropriate computer systems. Follow up on unresolved queries and complete any call-back requests promptly. Maintain and develop strong knowledge of procedures and updates related to the campaign. Work towards achievable targets within a team-oriented environment. Adhere to quality scripts and maintain high-quality scores. Represent the organization positively and professionally at all times. Attend monthly performance discussions and departmental meetings as requested. Comply with all security requirements under HIPAA/PHI and stated policies. Perform additional duties as assigned by leadership. Skills
Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge. Understanding of patient privacy requirements for PHI. Basic knowledge of customer service best practices. Ability to engage employees in a contact center environment. Proficiency in personal computer and electronic medical record software usage. Strong verbal and written communication skills. Bilingual, English, and Spanish preferred. Must pass the Health Care Language Proficiency or Interpreter Assessment if communicating in languages other than English. Benefits
Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.