Crawford Thomas Recruiting
Customer Service Representative - Commercial Printing: Longwood, FL
Company Overview:
Our client has 20+ years of experience as a full-service printing, branding, and digital marketing company in Central Florida that provides comprehensive solutions-including commercial printing, signage, direct mail, promotional products, and web-to-print services-to help businesses enhance their brand visibility and marketing impact. Compensation & Benefits:
Compensation $20-$25/hr. (Flexible/Negotiable DOE) Company Paid Group Life Insurance 401(k) matching Dental insurance Health insurance Paid time off
Job Overview:
The CSR will be responsible for managing customer inquiries, order entry, and project coordination by handling quotes, orders, and status updates, overseeing in-house and third-party jobs, and issuing invoices upon completion
Responsibilities :
Receive a high volume of inbound calls and emails Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Gather and review all provided information and enter new jobs into the computer system Manage the status of jobs from order entry through invoicing Send outsourced jobs to vendors Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications:
High school diploma/GED Previous experience as a Customer Service Representative in a Printing and/or Sign Company or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
Company Overview:
Our client has 20+ years of experience as a full-service printing, branding, and digital marketing company in Central Florida that provides comprehensive solutions-including commercial printing, signage, direct mail, promotional products, and web-to-print services-to help businesses enhance their brand visibility and marketing impact. Compensation & Benefits:
Compensation $20-$25/hr. (Flexible/Negotiable DOE) Company Paid Group Life Insurance 401(k) matching Dental insurance Health insurance Paid time off
Job Overview:
The CSR will be responsible for managing customer inquiries, order entry, and project coordination by handling quotes, orders, and status updates, overseeing in-house and third-party jobs, and issuing invoices upon completion
Responsibilities :
Receive a high volume of inbound calls and emails Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Gather and review all provided information and enter new jobs into the computer system Manage the status of jobs from order entry through invoicing Send outsourced jobs to vendors Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications:
High school diploma/GED Previous experience as a Customer Service Representative in a Printing and/or Sign Company or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively