A-Line Staffing Solutions
Benefits Customer Service Representative - San Diego, CA
A-Line Staffing Solutions, San Diego, California, United States, 92189
Job Title: Benefit Customer Service Representative – Hybrid (Onsite Training in San Diego, Remote Eligible)
Location: San Diego, CA (must reside within 2 hours) Shifts: Flexible between 6 AM – 8 PM
Compensation:
Starting Regular Pay: $17.25/hour
After 30 days: $18.50/hour
Seasonal Role | Work from Home Eligible after Training
The Role We are seeking Benefit Customer Service Representatives to join our team. This hybrid position begins with onsite training and onboarding in San Diego, CA, and transitions to a work-from-home role once eligibility requirements are met. In this role, you will support participants through the enrollment process and assist with updates to their healthcare and/or pension plans while delivering compassionate, high-quality service.
As a Benefit Customer Service Representative, you will have the rewarding opportunity to support plan participants during enrollment and when making updates to their health care and/or pension benefits. This position gives you the ability to truly make an impact—providing guidance, clarity, and peace of mind to participants navigating complex benefit plans.
You’ll spend your day assisting customers primarily by phone, with opportunities to support chat and messaging as you gain experience. We are committed to high-quality service and allow you the time needed on each interaction to ensure members feel cared for and supported.
This is a seasonal role with potential for long-term opportunities. Many of our supervisors and managers started as seasonal representatives—and top performers may be invited to transition into full-time roles.
Key Responsibilities
Build rapport quickly and respond to plan participants with compassion, accuracy, and professionalism.
Customize communication style to meet each member’s needs while maintaining diplomacy during difficult calls.
Handle sensitive information with discretion and compliance (HIPAA & data privacy requirements).
Simplify complex benefit terms and processes into easy-to-understand explanations.
Reference plan documents and knowledge-based tools to identify and resolve participant concerns.
Maintain accurate call notes and case documentation in a professional manner.
Participate in ongoing training and team meetings to ensure service excellence.
Perform additional duties as assigned.
Requirements
About You:
Strong verbal and written communication skills (clear, grammatically correct, professional tone).
Patience, active listening, and the ability to recognize and meet member needs.
Ability to work in a structured environment while meeting schedules, breaks, and adherence protocols.
Comfortable working virtually with managers, peers, and training via chat and video.
Detail-oriented, organized, and able to multi-task in multiple open systems.
High school diploma required.
Typing speed: 30+ WPM.
Proficiency in Microsoft Office and navigating multiple applications simultaneously.
Experience in customer service.
Preferred:
Associate or Bachelor’s degree.
Prior call center experience.
Knowledge of health & welfare or defined benefit pension plans.
Why Join Us?
Normal Business Hours – No Weekends Remote Work Eligibility (after training) Career Growth Potential – Many leaders started in this role Supportive, team-driven culture
If interested, please send your updated resume to: Tiona Scroggins – Staffing Manager tscroggins@alinestaffing.com
Location: San Diego, CA (must reside within 2 hours) Shifts: Flexible between 6 AM – 8 PM
Compensation:
Starting Regular Pay: $17.25/hour
After 30 days: $18.50/hour
Seasonal Role | Work from Home Eligible after Training
The Role We are seeking Benefit Customer Service Representatives to join our team. This hybrid position begins with onsite training and onboarding in San Diego, CA, and transitions to a work-from-home role once eligibility requirements are met. In this role, you will support participants through the enrollment process and assist with updates to their healthcare and/or pension plans while delivering compassionate, high-quality service.
As a Benefit Customer Service Representative, you will have the rewarding opportunity to support plan participants during enrollment and when making updates to their health care and/or pension benefits. This position gives you the ability to truly make an impact—providing guidance, clarity, and peace of mind to participants navigating complex benefit plans.
You’ll spend your day assisting customers primarily by phone, with opportunities to support chat and messaging as you gain experience. We are committed to high-quality service and allow you the time needed on each interaction to ensure members feel cared for and supported.
This is a seasonal role with potential for long-term opportunities. Many of our supervisors and managers started as seasonal representatives—and top performers may be invited to transition into full-time roles.
Key Responsibilities
Build rapport quickly and respond to plan participants with compassion, accuracy, and professionalism.
Customize communication style to meet each member’s needs while maintaining diplomacy during difficult calls.
Handle sensitive information with discretion and compliance (HIPAA & data privacy requirements).
Simplify complex benefit terms and processes into easy-to-understand explanations.
Reference plan documents and knowledge-based tools to identify and resolve participant concerns.
Maintain accurate call notes and case documentation in a professional manner.
Participate in ongoing training and team meetings to ensure service excellence.
Perform additional duties as assigned.
Requirements
About You:
Strong verbal and written communication skills (clear, grammatically correct, professional tone).
Patience, active listening, and the ability to recognize and meet member needs.
Ability to work in a structured environment while meeting schedules, breaks, and adherence protocols.
Comfortable working virtually with managers, peers, and training via chat and video.
Detail-oriented, organized, and able to multi-task in multiple open systems.
High school diploma required.
Typing speed: 30+ WPM.
Proficiency in Microsoft Office and navigating multiple applications simultaneously.
Experience in customer service.
Preferred:
Associate or Bachelor’s degree.
Prior call center experience.
Knowledge of health & welfare or defined benefit pension plans.
Why Join Us?
Normal Business Hours – No Weekends Remote Work Eligibility (after training) Career Growth Potential – Many leaders started in this role Supportive, team-driven culture
If interested, please send your updated resume to: Tiona Scroggins – Staffing Manager tscroggins@alinestaffing.com