BMI Hospitality Management
Guest Service Representative
BMI Hospitality Management, Deerfield, Illinois, United States, 60063
Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $650 monthly
401k with match offered after qualification period
Employee discounts at Marriott Hotels worldwide
Illinois Paid Sick Leave
Vacation time accrued based on hours worked
Overtime pay for holidays worked - 10 holidays per year
Free parking
Job Description:
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
Controls and records financial transactions a front desk
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Maintains a friendly, cheerful, and courteous demeanor at all times
Performs other duties as assigned, requested, or deemed necessary by management
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
Aids other associates and departments to contribute to the best overall performance of the department and the hotel
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
Strong Computer skills, including Microsoft Office
Ability to type 40+wpm
Able to learn new web applications
Previous customer service experience preferred
Strong work ethic
Able to stand for extended periods of time
Able to lift up-to 20 lbs.
Must be able to work weekends and holidays
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $650 monthly
401k with match offered after qualification period
Employee discounts at Marriott Hotels worldwide
Illinois Paid Sick Leave
Vacation time accrued based on hours worked
Overtime pay for holidays worked - 10 holidays per year
Free parking
Job Description:
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
Controls and records financial transactions a front desk
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Maintains a friendly, cheerful, and courteous demeanor at all times
Performs other duties as assigned, requested, or deemed necessary by management
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
Aids other associates and departments to contribute to the best overall performance of the department and the hotel
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
Strong Computer skills, including Microsoft Office
Ability to type 40+wpm
Able to learn new web applications
Previous customer service experience preferred
Strong work ethic
Able to stand for extended periods of time
Able to lift up-to 20 lbs.
Must be able to work weekends and holidays