Margaritaville Resort Cape Cod
Job Description
Job Description
Job Title:
Hotel Night Auditor Department:
Front Office Reports To:
General Manager FLSA Status:
Non-Exempt Wages:
$19.00 - $21.00 per hour depending on experience Part-Time to Full-Time: depending on experience
If you are an enthusiastic Retail Associate with a passion for hospitality and customer service, we invite you to apply and help us create unforgettable experiences for our guests at Margaritaville Resort Cape Cod. Enjoy a rewarding career in a beautiful setting while being part of a vibrant and supportive team! Summary:
Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.
Duties and Responsibilities
include the following.
Other duties may be assigned. Greets and assists all guests during arrival and departure. Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints. Coordinates the delivery of guest services by other hotel departments and outside vendors. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person. Maximizes room revenue and occupancy levels through suggestive selling techniques. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests. Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed. Sets up and breaks down meeting rooms as needed. Sets up continental breakfast station by 6:00 am if available Provides assistance to other departments of the hotel to contribute to its smooth operation. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience.
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Job Description
Job Title:
Hotel Night Auditor Department:
Front Office Reports To:
General Manager FLSA Status:
Non-Exempt Wages:
$19.00 - $21.00 per hour depending on experience Part-Time to Full-Time: depending on experience
If you are an enthusiastic Retail Associate with a passion for hospitality and customer service, we invite you to apply and help us create unforgettable experiences for our guests at Margaritaville Resort Cape Cod. Enjoy a rewarding career in a beautiful setting while being part of a vibrant and supportive team! Summary:
Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.
Duties and Responsibilities
include the following.
Other duties may be assigned. Greets and assists all guests during arrival and departure. Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints. Coordinates the delivery of guest services by other hotel departments and outside vendors. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person. Maximizes room revenue and occupancy levels through suggestive selling techniques. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests. Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed. Sets up and breaks down meeting rooms as needed. Sets up continental breakfast station by 6:00 am if available Provides assistance to other departments of the hotel to contribute to its smooth operation. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience.
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