Vacasa
General Manager at Lakeland Village
Vacasa, South Lake Tahoe, California, United States, 96153
About the Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
About This Job
As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees.
Compensation
$75500 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
More benefits and company perks information below.
Essential Job Functions
Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
Conduct regular inspections prior to guest and owner arrivals.
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
Partner and assist your Onboarding team when new units join the portfolio.
Provide cross-coverage for your team and Co-GM(s) when necessary.
Other duties as assigned because every day is different in hospitality!
Skills + Qualifications
Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
3 - 5 years experience working in operations positions within this or similar industry.
Prior experience in supervisory or management level position in a similar industry.
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
This role involves frequent travel between worksites, so reliable personal transportation is essential.
Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
Workplace Environment + Physical Requirements
Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
Hybrid work environment with in-person local office worktime required.
Reliable transportation required.
Regular travel within the locally assigned market and / or region.
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
Health/dental/vision insurance based on hours worked
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100% company match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts based on hours worked
Paid Flex Time Off
Employee Assistance Program (EAP)
Employee Discounts
Please visit ourcareers page to review our full benefits offerings
Casago
is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Casago
is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of
a background check and / or
an OFAC screening
, country dependent. Create a Job Alert Interested in building your career at Vacasa? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Mailing Address * City * State * Select... Country * Select... Are you 18 years of age or older? * Select... Are you legally authorized to work in the United States? * Select... Will you now or in the future require Vacasa, a Casago Company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status * Select... Have you worked for Vacasa, a Casago Company in the past? * Select... If yes, when and which department did you work for Vacasa, a Casago Company? What are your wage expectations for this opportunity? Actual pay will vary based on a candidate's skill, experience, education and/or location. * Available Start Date * The schedule for this position may vary and will likely include evenings and weekends to support the needs of our guests. Please mark all days you're available.NOTE: If you are interviewed for this position, we will discuss the exact schedule. * Sunday Monday Tuesday Thursday Friday Saturday Some role requires that you hold a valid driver's license, access to a reliable vehicle and that you maintain an auto liability insurance policy that adequately covers the vehicle for business use. If required, can you meet these job requirements? * Select... This position requires that you travel regularly within the local market for work supporting our properties. Are you able and willing to travel between various properties as needed for this role? * Select... Are you related to or in a close personal relationship with anyone now employed at Vacasa, a Casago Company? (An answer of “Yes” will not automatically disqualify you from the position for which you are applying.) If yes, please state name(s) and where they are located. * How did you hear about us? * Select... PRIVACY STATEMENT: Please follow the link below to review our privacy statement. Select... APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. * Select... Casago Demographics - All Company
Casago is proud to be an Equal Employment Opportunity employer. We are committed to creating a workplace that is as unique as the communities we serve. Hiring people with different backgrounds and experiences helps us stay innovative and not lose sight of what makes our business matter—relationships with our guests, homeowners, and each other. We invite candidates to self-identify as to the categories below. Submitting this information is entirely voluntary and your responses will be maintained securely. Your responses, or lack of response, will not be accessible to recruiters or hiring managers and will not otherwise be used in making hiring decisions. Thank you in advance for your participation! How would you describe your gender? * Select... How would you describe your racial/ethnic background? (mark all that apply) * Select... Are you a Veteran of the United States (or other) Military? * Select... Do you have a disability or history/record of a disability? * Select...
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is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Casago
is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of
a background check and / or
an OFAC screening
, country dependent. Create a Job Alert Interested in building your career at Vacasa? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Mailing Address * City * State * Select... Country * Select... Are you 18 years of age or older? * Select... Are you legally authorized to work in the United States? * Select... Will you now or in the future require Vacasa, a Casago Company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status * Select... Have you worked for Vacasa, a Casago Company in the past? * Select... If yes, when and which department did you work for Vacasa, a Casago Company? What are your wage expectations for this opportunity? Actual pay will vary based on a candidate's skill, experience, education and/or location. * Available Start Date * The schedule for this position may vary and will likely include evenings and weekends to support the needs of our guests. Please mark all days you're available.NOTE: If you are interviewed for this position, we will discuss the exact schedule. * Sunday Monday Tuesday Thursday Friday Saturday Some role requires that you hold a valid driver's license, access to a reliable vehicle and that you maintain an auto liability insurance policy that adequately covers the vehicle for business use. If required, can you meet these job requirements? * Select... This position requires that you travel regularly within the local market for work supporting our properties. Are you able and willing to travel between various properties as needed for this role? * Select... Are you related to or in a close personal relationship with anyone now employed at Vacasa, a Casago Company? (An answer of “Yes” will not automatically disqualify you from the position for which you are applying.) If yes, please state name(s) and where they are located. * How did you hear about us? * Select... PRIVACY STATEMENT: Please follow the link below to review our privacy statement. Select... APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. * Select... Casago Demographics - All Company
Casago is proud to be an Equal Employment Opportunity employer. We are committed to creating a workplace that is as unique as the communities we serve. Hiring people with different backgrounds and experiences helps us stay innovative and not lose sight of what makes our business matter—relationships with our guests, homeowners, and each other. We invite candidates to self-identify as to the categories below. Submitting this information is entirely voluntary and your responses will be maintained securely. Your responses, or lack of response, will not be accessible to recruiters or hiring managers and will not otherwise be used in making hiring decisions. Thank you in advance for your participation! How would you describe your gender? * Select... How would you describe your racial/ethnic background? (mark all that apply) * Select... Are you a Veteran of the United States (or other) Military? * Select... Do you have a disability or history/record of a disability? * Select...
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