EG America
Join to apply for the
IT Vendor Relationship Manager
role at
EG America 1 day ago Be among the first 25 applicants Join to apply for the
IT Vendor Relationship Manager
role at
EG America Description
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Description
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer
Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more!
Position Summary
The IT Vendor Relationship Manager is a strategic leadership role within the Office of the CIO, responsible for overseeing and optimizing all facets of the company’s IT vendor portfolio. This individual will develop, implement, and manage the vendor relationship strategy for hardware, software, and IT services across the enterprise. As the principal liaison between IT, business stakeholders, Procurement, and Legal, this leader will ensure alignment of IT sourcing decisions with enterprise goals, effectively managing vendor performance, contract negotiations, and budgetary processes.
Responsibilities
Strategic Vendor Management & Governance
Develop and execute a comprehensive vendor relationship strategy aligned with enterprise IT goals, financial planning cycles, and risk management policies. Establish vendor segmentation and tiering models (e.g., strategic, tactical, operational) and define differentiated engagement models for each tier. Lead strategic partnerships with top-tier vendors—including Oracle, Microsoft, and other cloud/SaaS providers—through structured Executive Business Reviews (EBRs), joint planning, and roadmap alignment. Partner with Procurement and Legal to ensure all vendor engagements meet corporate standards, including risk mitigation, compliance, and spend control.
Risk & Compliance Oversight
Own and operationalize vendor-related risk management frameworks—including Financial Risk (cost exposure, bankruptcy), Operational Risk (performance, delivery gaps), and Cybersecurity Risk (data handling, compliance gaps). Ensure compliance with corporate IT policies, regulatory requirements, and audit controls related to vendor engagements. Collaborate with the cybersecurity and enterprise risk teams to perform due diligence and maintain vendor risk profiles.
Cloud & SaaS Vendor Lifecycle Management
Develop and execute vendor strategies specifically tailored for cloud and SaaS environments, including licensing, scalability, integration, and compliance. Monitor SLA adherence, usage optimization, and renewal readiness for major SaaS providers. Partner with application and infrastructure teams to align cloud vendors to internal technology roadmaps.
Contract Lifecycle Management & Automation
Oversee end-to-end vendor contract lifecycle: RFP, negotiation, execution, renewals, and terminations. Leverage automation tools and contract lifecycle management (CLM) platforms to enable visibility, performance tracking, and streamlined workflows. Maintain a centralized vendor dashboard that tracks contract terms, obligations, SLAs, renewals, and performance indicators.
Financial & Performance Management
Track and reconcile IT vendor spend; contribute to IT’s annual budgeting and quarterly reforecasting cycles. Produce actionable reports on vendor performance, cost trends, and value realization. Drive accountability through KPIs, SLA reviews, benchmarking, and vendor scorecards.
Innovation & Strategic Collaboration
Lead initiatives to tap into vendors’ innovation labs, co-development platforms, and pilot programs. Facilitate co-development of joint technology roadmaps with strategic vendors to accelerate transformation efforts and gain early access to emerging capabilities.
Continuous Improvement & Post-Mortems
Drive structured post-engagement reviews, root cause analysis, and lessons learned to refine vendor strategies and mitigate future risks. Continuously improve vendor management processes by soliciting internal feedback and adapting practices to business needs.
Cross-Functional Alignment & Stakeholder Engagement
Facilitate resolution of competing IT and business priorities where vendor dependencies exist. Communicate vendor plans, risks, and opportunities to IT and business leadership to ensure transparency and alignment. Serve as a key partner in change management initiatives tied to vendor-driven technology implementations.
Requirements
Minimum Education:
Bachelor’s degree in information technology, Business, Finance, or a related field, or comparable experience.
Preferred Education
Advanced Degree in related field
Minimum Experience
5+ years of experience in IT vendor management, strategic sourcing, or procurement in a mid-to-large enterprise. Experience managing cloud and SaaS vendors (e.g., Microsoft, Oracle, AWS, Salesforce). Demonstrated success in implementing vendor segmentation models and conducting Executive Business Reviews. Strong understanding of risk domains, including financial, operational, and cybersecurity risks. Advanced experience working with Procurement and Legal in complex contract negotiations. Familiarity with vendor performance metrics, benchmarking, and contract automation tools.
Preferred Experience
Experience in convenience store, retail, or QSR industries. Knowledge of CLM and vendor management platforms (e.g., ServiceNow, Coupa, Ariba, Icertis). Certifications such as ITIL, PMP, or SIG (Sourcing Industry Group) vendor management credentials. Strong understanding of IT governance, portfolio management, and technology roadmap development.
Licenses/Certifications
Certifications such as ITIL, PMP, or SIG (Sourcing Industry Group) vendor management credentials
Soft Skills
To be successful in this role, the IT Vendor Relationship Manager must demonstrate the following:
Strategic Thinking – Ability to align vendor strategies with broader IT and business objectives. Effective Communication – Skilled in clearly conveying technical, financial, and contractual details to diverse audiences. Relationship Building – Capable of fostering strong, collaborative relationships with vendors and internal stakeholders. Emotional Intelligence – Navigates complex dynamics with diplomacy, empathy, and adaptability. Negotiation & Influence – Drives favorable outcomes while maintaining positive vendor partnerships. Critical Thinking & Problem Solving – Applies analytical thinking to resolve issues and make data-informed decisions. Collaboration – Works cross-functionally with Procurement, Legal, IT, and Finance to ensure vendor alignment. Change Agility – Leads through change and helps others adapt to evolving vendor and technology landscapes. Attention to Detail – Manages multiple contracts, compliance elements, and performance metrics with precision. Time Management – Prioritizes effectively to meet deadlines and maintain operational excellence. Continuous Improvement – Embraces feedback loops and post-mortem learnings to improve vendor strategies and outcomes.
Other Requirements
Travel:
5% Travel
Hours & Conditions:
Monday – Friday 8-hour day in office setting
Physical Requirements:
Minimal
Additional Info
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Retail Referrals increase your chances of interviewing at EG America by 2x Sign in to set job alerts for “Information Technology Relationship Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT Vendor Relationship Manager
role at
EG America 1 day ago Be among the first 25 applicants Join to apply for the
IT Vendor Relationship Manager
role at
EG America Description
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Description
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer
Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more!
Position Summary
The IT Vendor Relationship Manager is a strategic leadership role within the Office of the CIO, responsible for overseeing and optimizing all facets of the company’s IT vendor portfolio. This individual will develop, implement, and manage the vendor relationship strategy for hardware, software, and IT services across the enterprise. As the principal liaison between IT, business stakeholders, Procurement, and Legal, this leader will ensure alignment of IT sourcing decisions with enterprise goals, effectively managing vendor performance, contract negotiations, and budgetary processes.
Responsibilities
Strategic Vendor Management & Governance
Develop and execute a comprehensive vendor relationship strategy aligned with enterprise IT goals, financial planning cycles, and risk management policies. Establish vendor segmentation and tiering models (e.g., strategic, tactical, operational) and define differentiated engagement models for each tier. Lead strategic partnerships with top-tier vendors—including Oracle, Microsoft, and other cloud/SaaS providers—through structured Executive Business Reviews (EBRs), joint planning, and roadmap alignment. Partner with Procurement and Legal to ensure all vendor engagements meet corporate standards, including risk mitigation, compliance, and spend control.
Risk & Compliance Oversight
Own and operationalize vendor-related risk management frameworks—including Financial Risk (cost exposure, bankruptcy), Operational Risk (performance, delivery gaps), and Cybersecurity Risk (data handling, compliance gaps). Ensure compliance with corporate IT policies, regulatory requirements, and audit controls related to vendor engagements. Collaborate with the cybersecurity and enterprise risk teams to perform due diligence and maintain vendor risk profiles.
Cloud & SaaS Vendor Lifecycle Management
Develop and execute vendor strategies specifically tailored for cloud and SaaS environments, including licensing, scalability, integration, and compliance. Monitor SLA adherence, usage optimization, and renewal readiness for major SaaS providers. Partner with application and infrastructure teams to align cloud vendors to internal technology roadmaps.
Contract Lifecycle Management & Automation
Oversee end-to-end vendor contract lifecycle: RFP, negotiation, execution, renewals, and terminations. Leverage automation tools and contract lifecycle management (CLM) platforms to enable visibility, performance tracking, and streamlined workflows. Maintain a centralized vendor dashboard that tracks contract terms, obligations, SLAs, renewals, and performance indicators.
Financial & Performance Management
Track and reconcile IT vendor spend; contribute to IT’s annual budgeting and quarterly reforecasting cycles. Produce actionable reports on vendor performance, cost trends, and value realization. Drive accountability through KPIs, SLA reviews, benchmarking, and vendor scorecards.
Innovation & Strategic Collaboration
Lead initiatives to tap into vendors’ innovation labs, co-development platforms, and pilot programs. Facilitate co-development of joint technology roadmaps with strategic vendors to accelerate transformation efforts and gain early access to emerging capabilities.
Continuous Improvement & Post-Mortems
Drive structured post-engagement reviews, root cause analysis, and lessons learned to refine vendor strategies and mitigate future risks. Continuously improve vendor management processes by soliciting internal feedback and adapting practices to business needs.
Cross-Functional Alignment & Stakeholder Engagement
Facilitate resolution of competing IT and business priorities where vendor dependencies exist. Communicate vendor plans, risks, and opportunities to IT and business leadership to ensure transparency and alignment. Serve as a key partner in change management initiatives tied to vendor-driven technology implementations.
Requirements
Minimum Education:
Bachelor’s degree in information technology, Business, Finance, or a related field, or comparable experience.
Preferred Education
Advanced Degree in related field
Minimum Experience
5+ years of experience in IT vendor management, strategic sourcing, or procurement in a mid-to-large enterprise. Experience managing cloud and SaaS vendors (e.g., Microsoft, Oracle, AWS, Salesforce). Demonstrated success in implementing vendor segmentation models and conducting Executive Business Reviews. Strong understanding of risk domains, including financial, operational, and cybersecurity risks. Advanced experience working with Procurement and Legal in complex contract negotiations. Familiarity with vendor performance metrics, benchmarking, and contract automation tools.
Preferred Experience
Experience in convenience store, retail, or QSR industries. Knowledge of CLM and vendor management platforms (e.g., ServiceNow, Coupa, Ariba, Icertis). Certifications such as ITIL, PMP, or SIG (Sourcing Industry Group) vendor management credentials. Strong understanding of IT governance, portfolio management, and technology roadmap development.
Licenses/Certifications
Certifications such as ITIL, PMP, or SIG (Sourcing Industry Group) vendor management credentials
Soft Skills
To be successful in this role, the IT Vendor Relationship Manager must demonstrate the following:
Strategic Thinking – Ability to align vendor strategies with broader IT and business objectives. Effective Communication – Skilled in clearly conveying technical, financial, and contractual details to diverse audiences. Relationship Building – Capable of fostering strong, collaborative relationships with vendors and internal stakeholders. Emotional Intelligence – Navigates complex dynamics with diplomacy, empathy, and adaptability. Negotiation & Influence – Drives favorable outcomes while maintaining positive vendor partnerships. Critical Thinking & Problem Solving – Applies analytical thinking to resolve issues and make data-informed decisions. Collaboration – Works cross-functionally with Procurement, Legal, IT, and Finance to ensure vendor alignment. Change Agility – Leads through change and helps others adapt to evolving vendor and technology landscapes. Attention to Detail – Manages multiple contracts, compliance elements, and performance metrics with precision. Time Management – Prioritizes effectively to meet deadlines and maintain operational excellence. Continuous Improvement – Embraces feedback loops and post-mortem learnings to improve vendor strategies and outcomes.
Other Requirements
Travel:
5% Travel
Hours & Conditions:
Monday – Friday 8-hour day in office setting
Physical Requirements:
Minimal
Additional Info
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Retail Referrals increase your chances of interviewing at EG America by 2x Sign in to set job alerts for “Information Technology Relationship Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr