Thermo Fisher Scientific
Technical Application Specialist II
Thermo Fisher Scientific, West Hills, California, United States, 91307
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As a Thermo Fisher Scientific team member, you'll contribute impactful work globally. Collaborate with 100,000 colleagues daily to advance our Mission and support customers in improving worldwide health, cleanliness, and safety.
How will you make an impact?
Your HLA expertise will allow you to offer distinctive support to the transplant community globally. This is an outstanding chance to apply your skills in a role that is both ambitious and rewarding!
Develop deep technical expertise to assist customers, partners, and sales teams in solving product issues through analysis.
Responsibilities
Provide technical support through analysis of customer data and meaningful interpretations.
Resolve customer product performance inquiries by analyzing conditions and replicating laboratory environments to identify issues.
Independently conduct tests and experiments to validate solutions.
Communicate recommendations to end-users effectively.
Perform regular troubleshooting to maintain technical skills and knowledge.
Prepare and present reports and formal presentations to management as required.
Participate as an instructor for in-house and external workshops.
Maintain a professional relationship with development teams for continuous self-training and provide technical findings to support R&D's quality improvement programs.
Travel domestically or internationally for workshops or conferences as needed.
Requirements
Bachelor of Science Degree in the Biological Sciences
2+ years of HLA experience
Specific knowledge of basic immunology and molecular biology
Practical bench experience in one or more areas such as HLA Typing by NGS, SBT, SSP, SSO, or HLA Antibody Screening
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge, Skills, Abilities
Maintain confidentiality of critical laboratory data and business information
Ensure safe laboratory procedures and protocols are followed at all times
Exercise independent discretion and judgment in completing responsibilities
Communicate effectively, both orally and in writing, with management, staff, and third parties
Work in a laboratory setting with human blood and/or tissue products
Engage in extended phone discussions with customers and channel partners
Compensation and Benefits
The salary range estimated for this position based in California is $66,000.00-$88,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As a Thermo Fisher Scientific team member, you'll contribute impactful work globally. Collaborate with 100,000 colleagues daily to advance our Mission and support customers in improving worldwide health, cleanliness, and safety.
How will you make an impact?
Your HLA expertise will allow you to offer distinctive support to the transplant community globally. This is an outstanding chance to apply your skills in a role that is both ambitious and rewarding!
Develop deep technical expertise to assist customers, partners, and sales teams in solving product issues through analysis.
Responsibilities
Provide technical support through analysis of customer data and meaningful interpretations.
Resolve customer product performance inquiries by analyzing conditions and replicating laboratory environments to identify issues.
Independently conduct tests and experiments to validate solutions.
Communicate recommendations to end-users effectively.
Perform regular troubleshooting to maintain technical skills and knowledge.
Prepare and present reports and formal presentations to management as required.
Participate as an instructor for in-house and external workshops.
Maintain a professional relationship with development teams for continuous self-training and provide technical findings to support R&D's quality improvement programs.
Travel domestically or internationally for workshops or conferences as needed.
Requirements
Bachelor of Science Degree in the Biological Sciences
2+ years of HLA experience
Specific knowledge of basic immunology and molecular biology
Practical bench experience in one or more areas such as HLA Typing by NGS, SBT, SSP, SSO, or HLA Antibody Screening
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge, Skills, Abilities
Maintain confidentiality of critical laboratory data and business information
Ensure safe laboratory procedures and protocols are followed at all times
Exercise independent discretion and judgment in completing responsibilities
Communicate effectively, both orally and in writing, with management, staff, and third parties
Work in a laboratory setting with human blood and/or tissue products
Engage in extended phone discussions with customers and channel partners
Compensation and Benefits
The salary range estimated for this position based in California is $66,000.00-$88,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.