Harmonia Holdings Group
Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
Position:
Technical Lead Location:
Washington, DC – Fully Onsite Clearance: Top Secret with SCI We have an exciting job opportunity for a
Technical Lead . This role involves leading a team of system and network administrators responsible for the installation, configuration, maintenance, and security of the organization’s systems. The Technical Lead will ensure the smooth operation of the IT infrastructure and provide technical support to end-users. This position requires a Top Secret clearance with the ability to obtain SCI. Responsibilities: Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for the employees and contractors. Oversee the response to service requests via telephone, email, voicemail, and direct walk-ups, ensuring high levels of customer satisfaction. Manage and troubleshoot a variety of technologies, including Windows and VMware, Microsoft Office, Network, VOIP telephones, video teleconferencing tools, VPN, and secure remote access solutions. Supervise the support for a range of devices, such as desktop computers, laptops, tablets, printers, scanners, and other peripherals. Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with standards. Utilize and maintain the service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution. Coordinate hardware moves, setups, and presentation support. Provide guidance and training to team members and users on various applications and systems. Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery . Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency. Required Education and Experience Bachelor’s degree in information technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement. Minimum of 7 years of experience in IT help desk support, including at least 2years in a supervisory or lead role. Knowledge of service desk ticketing systems, preferably experience with Service now , SolarWinds or similar platforms. Experience with Active Directory, Office 365, and network support. Demonstrated leadership abilities and strong problem-solving skills. Excellent communication skills and a commitment to providing outstanding customer service. Certifications such as CompTIA SEC+, Network+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable #LI #CJ ___________________________________________________________________________________________________________ Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance Veterans Cohort Gym membership reimbursement 401(k) matching Flexible-schedules and teleworking options Paid holidays and Flexible Paid Time Off Adoption Expense Reimbursement Professional development and career growth opportunities and paid training days Employer-sponsored Employee Assistance Program for employee and family Team and company-wide events, recognition, and appreciation-- and so much more! Check out ourLinkedIn ,Facebook , andInstagram to find out a little more about who we are and if we are the right next step for your career! Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics.
Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contactHR@harmonia.com . Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... Please enter your street address: * Please enter your Suite or Apt number: Please enter your City: * Please enter your State of residence: * Please enter your Zip Code: * Please provide your full legal name: * LinkedIn Profile Are you authorized to work for any employer in the United States? * Select... If hired, can you furnish proof that you are either a US. Citizen or otherwise legally permitted to work in the United States? * Select... Will you now, or in the future require immigration sponsorship from Harmonia to obtain, retain, or extend your authorization to work in the United States? * Select... Have you ever served in the U.S. military? * Select... Have you been employed by Harmonia Holdings Group in the past? If yes, when? * Were you referred by someone who currently works for Harmonia? * Please indicate your current, highest level of active security clearance. * Select... Do you have any certifications? If so, please list them. * What are your salary expectations? * Select... Please enter today's date:mm/dd/yyyy * I understand that Harmonia is a federal government contractor and, as such, I may be required to be vaccinated against COVID-19, unless approved for an exemption/ accommodation on the basis of a sincerely held religious belief or medical circumstance. * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Harmonia Holdings Group, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Technical Lead Location:
Washington, DC – Fully Onsite Clearance: Top Secret with SCI We have an exciting job opportunity for a
Technical Lead . This role involves leading a team of system and network administrators responsible for the installation, configuration, maintenance, and security of the organization’s systems. The Technical Lead will ensure the smooth operation of the IT infrastructure and provide technical support to end-users. This position requires a Top Secret clearance with the ability to obtain SCI. Responsibilities: Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for the employees and contractors. Oversee the response to service requests via telephone, email, voicemail, and direct walk-ups, ensuring high levels of customer satisfaction. Manage and troubleshoot a variety of technologies, including Windows and VMware, Microsoft Office, Network, VOIP telephones, video teleconferencing tools, VPN, and secure remote access solutions. Supervise the support for a range of devices, such as desktop computers, laptops, tablets, printers, scanners, and other peripherals. Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with standards. Utilize and maintain the service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution. Coordinate hardware moves, setups, and presentation support. Provide guidance and training to team members and users on various applications and systems. Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery . Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency. Required Education and Experience Bachelor’s degree in information technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement. Minimum of 7 years of experience in IT help desk support, including at least 2years in a supervisory or lead role. Knowledge of service desk ticketing systems, preferably experience with Service now , SolarWinds or similar platforms. Experience with Active Directory, Office 365, and network support. Demonstrated leadership abilities and strong problem-solving skills. Excellent communication skills and a commitment to providing outstanding customer service. Certifications such as CompTIA SEC+, Network+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable #LI #CJ ___________________________________________________________________________________________________________ Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance Veterans Cohort Gym membership reimbursement 401(k) matching Flexible-schedules and teleworking options Paid holidays and Flexible Paid Time Off Adoption Expense Reimbursement Professional development and career growth opportunities and paid training days Employer-sponsored Employee Assistance Program for employee and family Team and company-wide events, recognition, and appreciation-- and so much more! Check out ourLinkedIn ,Facebook , andInstagram to find out a little more about who we are and if we are the right next step for your career! Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics.
Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contactHR@harmonia.com . Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School * Select... Degree * Select... Select... Please enter your street address: * Please enter your Suite or Apt number: Please enter your City: * Please enter your State of residence: * Please enter your Zip Code: * Please provide your full legal name: * LinkedIn Profile Are you authorized to work for any employer in the United States? * Select... If hired, can you furnish proof that you are either a US. Citizen or otherwise legally permitted to work in the United States? * Select... Will you now, or in the future require immigration sponsorship from Harmonia to obtain, retain, or extend your authorization to work in the United States? * Select... Have you ever served in the U.S. military? * Select... Have you been employed by Harmonia Holdings Group in the past? If yes, when? * Were you referred by someone who currently works for Harmonia? * Please indicate your current, highest level of active security clearance. * Select... Do you have any certifications? If so, please list them. * What are your salary expectations? * Select... Please enter today's date:mm/dd/yyyy * I understand that Harmonia is a federal government contractor and, as such, I may be required to be vaccinated against COVID-19, unless approved for an exemption/ accommodation on the basis of a sincerely held religious belief or medical circumstance. * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Harmonia Holdings Group, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr