Tennessee Staffing
Senior Desktop Support Technician
As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor and train team members on unfamiliar tasks. You will also be responsible for creating imaging, assisting in deployments, collaborating with system administrators, conducting testing, preparing for deployments, working with encryption tools, and troubleshooting hardware like copiers and mail room equipment. You will also work with third-party vendors on break fixes. Duties and Responsibilities Support end-users with hardware, software, and network issues both on-site and remotely (1700 users) Manage and resolve service tickets, documenting solutions Monitor hardware, software, and licenses; recommend purchases Manage VOIP Phone Systems Administer server applications like Faxing, FTP, Printing, DNS, DHCP, etc. Develop baseline operating system images for deployment using Windows Deployment Services (WDS) and Microsoft Intune (90% Windows, 10% Mac) Utilize PowerShell or other automation tools to streamline repetitive tasks Update management on end-user needs and trends regularly Conduct new hire and onboarding training Configure and evaluate new product features within Operating Systems and Applications Develop, modify, and resolve issues with Group Policies (GPO) Support all types of printers, including copiers and zebra printers Participate in the IT rotation for after-hours, on-call support Mentor and train junior technicians as needed Collaborate with third-party vendors on complex technical matters Administer file and folder NTFS permissions as well as sharing permissions Willingness to work on an on-call rotation We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. Skills and Requirements 4+ years of desktop support experience 1-2 years of Microsoft Active Directory and EntraID experience 1-2 years of experience working with Microsoft Office, Teams, and OneDrive 1-2 years of experience with Microsoft 365 Admin Center 1-2 years of PowerShell scripting experience Required to live within 30 minutes from the office Experience with MS Exchange Online Proficient in both Windows and MAC operating systems Printer troubleshooting and Print server experience (such as Papercut - plus) VOIP administration experience BitLocker or other encryption tool experience Proficiency in Networking protocols: TCP/IP, SFTP, HTTP, DNS, DHCP, SMTP Excellent written and verbal communication A can do attitude, willing to collaborate and help whenever needed Willingness to train and mentor junior staff SharePoint administration MS Intune administration and deployment for Mac and Windows Papercut experience (printer server) ZoomRoom experience (audio-video equipment in a conference room) 8x8 or Fuse VOIP experience VMware virtual desktop experience Experience in DHCP and DNS (basic troubleshooting and admin) Preferred certifications: CompTIA A+, Network+, Security+; Apple Certified (ACSP), AZ-104 Experience working with various hospital systems such as HMS, Meditech, McKesson, Affinity, IDX, Bulldog, Eclipsys, Epic, Cerner, Keane, etc.
As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor and train team members on unfamiliar tasks. You will also be responsible for creating imaging, assisting in deployments, collaborating with system administrators, conducting testing, preparing for deployments, working with encryption tools, and troubleshooting hardware like copiers and mail room equipment. You will also work with third-party vendors on break fixes. Duties and Responsibilities Support end-users with hardware, software, and network issues both on-site and remotely (1700 users) Manage and resolve service tickets, documenting solutions Monitor hardware, software, and licenses; recommend purchases Manage VOIP Phone Systems Administer server applications like Faxing, FTP, Printing, DNS, DHCP, etc. Develop baseline operating system images for deployment using Windows Deployment Services (WDS) and Microsoft Intune (90% Windows, 10% Mac) Utilize PowerShell or other automation tools to streamline repetitive tasks Update management on end-user needs and trends regularly Conduct new hire and onboarding training Configure and evaluate new product features within Operating Systems and Applications Develop, modify, and resolve issues with Group Policies (GPO) Support all types of printers, including copiers and zebra printers Participate in the IT rotation for after-hours, on-call support Mentor and train junior technicians as needed Collaborate with third-party vendors on complex technical matters Administer file and folder NTFS permissions as well as sharing permissions Willingness to work on an on-call rotation We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. Skills and Requirements 4+ years of desktop support experience 1-2 years of Microsoft Active Directory and EntraID experience 1-2 years of experience working with Microsoft Office, Teams, and OneDrive 1-2 years of experience with Microsoft 365 Admin Center 1-2 years of PowerShell scripting experience Required to live within 30 minutes from the office Experience with MS Exchange Online Proficient in both Windows and MAC operating systems Printer troubleshooting and Print server experience (such as Papercut - plus) VOIP administration experience BitLocker or other encryption tool experience Proficiency in Networking protocols: TCP/IP, SFTP, HTTP, DNS, DHCP, SMTP Excellent written and verbal communication A can do attitude, willing to collaborate and help whenever needed Willingness to train and mentor junior staff SharePoint administration MS Intune administration and deployment for Mac and Windows Papercut experience (printer server) ZoomRoom experience (audio-video equipment in a conference room) 8x8 or Fuse VOIP experience VMware virtual desktop experience Experience in DHCP and DNS (basic troubleshooting and admin) Preferred certifications: CompTIA A+, Network+, Security+; Apple Certified (ACSP), AZ-104 Experience working with various hospital systems such as HMS, Meditech, McKesson, Affinity, IDX, Bulldog, Eclipsys, Epic, Cerner, Keane, etc.