Fix-It 24/7
Customer Service Representative
Fix-It 24/7, North Charleston, South Carolina, United States, 29405
About Us
Founded over 20 years ago, Fix-It 24/7 delivers world-class plumbing and HVAC services throughout the Charleston metro area. We've grown massively over the years by treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
$18-20 Hourly + Performance Bonus and Incentives
Health Insurance (with a fully company-paid option), dental, vision, and life insurance
2-week PTO
6 paid holidays + 1 PTO Day in your birthday month
Responsibilities
Answer inbound calls from prospective and current customers
Accurately enter customer and appointment information into ServiceTitan (CRM)
Schedule appointments
Make outbound calls to customers to schedule jobs
Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
Previous call center, customer service, or dispatching experience
Clear written and verbal communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Requirements
Willing to undergo background and drug tests in accordance with state and federal law
High school diploma or equivalent
Schedule
: 8 AM-5 PM or 10 AM-7 PM Monday – Friday, rotating Saturdays
Location
: 499 Jessen Ln. Suite B Wando, SC 29492
Founded over 20 years ago, Fix-It 24/7 delivers world-class plumbing and HVAC services throughout the Charleston metro area. We've grown massively over the years by treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
$18-20 Hourly + Performance Bonus and Incentives
Health Insurance (with a fully company-paid option), dental, vision, and life insurance
2-week PTO
6 paid holidays + 1 PTO Day in your birthday month
Responsibilities
Answer inbound calls from prospective and current customers
Accurately enter customer and appointment information into ServiceTitan (CRM)
Schedule appointments
Make outbound calls to customers to schedule jobs
Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
Previous call center, customer service, or dispatching experience
Clear written and verbal communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Requirements
Willing to undergo background and drug tests in accordance with state and federal law
High school diploma or equivalent
Schedule
: 8 AM-5 PM or 10 AM-7 PM Monday – Friday, rotating Saturdays
Location
: 499 Jessen Ln. Suite B Wando, SC 29492