General Manager

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The Store Manager blends business acumen and operational knowledge to drive business results and deliver a stellar guest experience while building a high-performing team.

Responsibilities:

• Achieves overall sales, KPI and profit goals of his/ her assigned location.
• Manages the complete operations of the store as an on-the-floor leader. Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.
• Models and ensures all company policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Ensure compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment.
• Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
• Manages inventory, controls shrink and retail supply expenses.
• Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR.
• Acts as an ambassador for the brand within his/her market. Responsible for the location’s external relations within the competitive environment. Active participant in local networking, marketing, events and activities.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor at all times. Other duties as assigned by the Market Manager.

Qualifications:

• Three plus years of retail or hospitality management experience. Bachelor’s Degree preferred.
• Deep knowledge of retail and/or hospitality business
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successfully coaching and developing others is required. Exceptional interpersonal skills
• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
• Hands on team player with a strong work-ethic
• Ability to travel, as required (less than 10%)
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of motivating and inspiring a team of individuals to meet challenging standards.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.

Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Tobacco Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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