Diversified Energy Company
IT Service Desk Specialist
Diversified Energy Company, Birmingham, Alabama, United States, 35275
COMPANY PROFILE
Diversified Gas & Oil Corporation (“DGOC”) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol “DEC”. Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas.
POSITION SUMMARY & RESPONSIBILITIES The IT Service Desk is the first line of support for DGOC’s IT environment. Service Desk Specialists are responsible for handling escalations from technicians to resolution or elevating issues to Tier 3 support. Additional responsibilities include supporting and promoting the adoption of Microsoft 365 offerings. This role will also support our field operations across all assets, both onsite and remotely. The position reports to the IT Call Center Manager. We service over 1600 employees, dozens of applications, and thousands of endpoints.
POSITION REQUIREMENTS 3 - 5 years of IT Service Center experience. Advanced knowledge of supporting cloud-based applications. 3 - 5 years of User Management experience, including Azure Active Directory, identifying, and resolving password-related issues. Experience in remote technical support via telephone in a service/call center environment. Proficiency in first and second-level support for laptops/desktops/applications, including OS installation, configuration, administration, and troubleshooting. Experience with application software such as Office 365 and Intune. Ability to multitask effectively, handling tickets, chats, and calls. Support and triage for business applications at first and second levels. Knowledge of ITSM and ITIL frameworks.
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POSITION SUMMARY & RESPONSIBILITIES The IT Service Desk is the first line of support for DGOC’s IT environment. Service Desk Specialists are responsible for handling escalations from technicians to resolution or elevating issues to Tier 3 support. Additional responsibilities include supporting and promoting the adoption of Microsoft 365 offerings. This role will also support our field operations across all assets, both onsite and remotely. The position reports to the IT Call Center Manager. We service over 1600 employees, dozens of applications, and thousands of endpoints.
POSITION REQUIREMENTS 3 - 5 years of IT Service Center experience. Advanced knowledge of supporting cloud-based applications. 3 - 5 years of User Management experience, including Azure Active Directory, identifying, and resolving password-related issues. Experience in remote technical support via telephone in a service/call center environment. Proficiency in first and second-level support for laptops/desktops/applications, including OS installation, configuration, administration, and troubleshooting. Experience with application software such as Office 365 and Intune. Ability to multitask effectively, handling tickets, chats, and calls. Support and triage for business applications at first and second levels. Knowledge of ITSM and ITIL frameworks.
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