24 Seven Talent
We are seeking a
Customer Operations Specialist
to manage and nurture customer relationships while supporting a portfolio of key wholesale accounts. This role focuses on
EDI order processing, order management, and delivering a seamless customer experience . It's an excellent opportunity for someone looking to grow into a permanent role. Key Responsibilities: Process and manage EDI, manual, and B2B orders, ensuring accuracy and timely fulfillment Collaborate with Sales, Planning, Logistics, Credit, and other internal teams to maintain smooth order flow Handle customer requests including cancellations, returns, credits/debits, and value-added services Maintain and review seasonal order books to ensure on-time, in-full delivery Serve as the primary point of contact for assigned accounts, building strong, long-term relationships Troubleshoot and resolve EDI discrepancies and customer escalations Identify process improvements and assist with adoption of tools and automation to enhance efficiency Qualifications: 2+ years experience in
Wholesale Customer Service, Customer Operations, or Key Account management Proven experience with
EDI order processing and troubleshooting Experience with
Salesforce, SAP, or other CRM/ERP systems
is a plus Strong proficiency in
Microsoft Office , especially Excel Ability to manage multiple priorities in a fast-paced environment Excellent
analytical, problem-solving, and communication skills Experience in
apparel, footwear, or related wholesale industries
preferred Why You'll Love This Role: Temp-to-perm opportunity with potential for long-term growth Hybrid work flexibility Exposure to cross-functional teams and key customer accounts
Customer Operations Specialist
to manage and nurture customer relationships while supporting a portfolio of key wholesale accounts. This role focuses on
EDI order processing, order management, and delivering a seamless customer experience . It's an excellent opportunity for someone looking to grow into a permanent role. Key Responsibilities: Process and manage EDI, manual, and B2B orders, ensuring accuracy and timely fulfillment Collaborate with Sales, Planning, Logistics, Credit, and other internal teams to maintain smooth order flow Handle customer requests including cancellations, returns, credits/debits, and value-added services Maintain and review seasonal order books to ensure on-time, in-full delivery Serve as the primary point of contact for assigned accounts, building strong, long-term relationships Troubleshoot and resolve EDI discrepancies and customer escalations Identify process improvements and assist with adoption of tools and automation to enhance efficiency Qualifications: 2+ years experience in
Wholesale Customer Service, Customer Operations, or Key Account management Proven experience with
EDI order processing and troubleshooting Experience with
Salesforce, SAP, or other CRM/ERP systems
is a plus Strong proficiency in
Microsoft Office , especially Excel Ability to manage multiple priorities in a fast-paced environment Excellent
analytical, problem-solving, and communication skills Experience in
apparel, footwear, or related wholesale industries
preferred Why You'll Love This Role: Temp-to-perm opportunity with potential for long-term growth Hybrid work flexibility Exposure to cross-functional teams and key customer accounts