Sigma Computing
About The Role
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. About The Role
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
What You Will Be Doing
Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales and Marketing ensuring delivery of a great customer experience. Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR). Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement. Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role. Computer Science fundamentals. Strong domain expertise in databases and business intelligence. Comfortable with CDW environment/concepts. Proficient in SQL and data modeling concepts. A proven track record of building trust with customers and bringing issues to resolution quickly. Are curious, love to learn and to dig into new technologies and can pick them up quickly. Excellent verbal and written communication skills.
Highly Desirable Skills & Experiences
Managed a team supporting a SaaS product. Experience working with Snowflake, Redshift, BigQuery. Knowledge of GCP, AWS. Startup experience.
Additional Job Details
The base salary range for this position is $130k - $160k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidates qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About Us
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface no coding required.
Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the companys Series C round three years ago, promises to further accelerate Sigmas growth.
Come join us!
Benefits For Our Full-Time Employees
Equity Generous health benefits Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow .
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
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Seniority level
Mid-Senior level Employment type
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Associate Director, Global Business Svcs Tech Enablement Strategy
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. About The Role
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
What You Will Be Doing
Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales and Marketing ensuring delivery of a great customer experience. Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR). Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement. Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role. Computer Science fundamentals. Strong domain expertise in databases and business intelligence. Comfortable with CDW environment/concepts. Proficient in SQL and data modeling concepts. A proven track record of building trust with customers and bringing issues to resolution quickly. Are curious, love to learn and to dig into new technologies and can pick them up quickly. Excellent verbal and written communication skills.
Highly Desirable Skills & Experiences
Managed a team supporting a SaaS product. Experience working with Snowflake, Redshift, BigQuery. Knowledge of GCP, AWS. Startup experience.
Additional Job Details
The base salary range for this position is $130k - $160k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidates qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About Us
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface no coding required.
Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the companys Series C round three years ago, promises to further accelerate Sigmas growth.
Come join us!
Benefits For Our Full-Time Employees
Equity Generous health benefits Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow .
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Sigma by 2x Get notified about new Technical Support Manager jobs in
New York, NY . New York, NY $180,000.00-$210,000.00 1 month ago New York, NY $107,000.00-$168,900.00 1 week ago Holmdel, NJ $105,000.00-$130,000.00 1 month ago New York, NY $164,768.00-$205,960.00 3 weeks ago New York, NY $110,000.00-$140,000.00 1 week ago New York, NY $120,000.00-$150,000.00 4 weeks ago Teaneck, NJ $115,000.00-$135,000.00 1 month ago Director, IT Business Process Improvement
New York, NY $156,476.00-$184,692.00 2 weeks ago Senior IT Director- Pharmacy Applications-Digital and Technology - Hybrid
New York, NY $183,854.00-$289,990.00 1 month ago Director, IT Infrastructure & Operations
Director Information Technology Operations
Director, Enterprise Applications - USA Remote
New York, NY $180,000.00-$220,000.00 4 days ago Senior IT Director- Pharmacy Applications-Digital and Technology - Hybrid
New York, NY $183,854.00-$289,990.00 1 month ago New York, NY $160,000.00-$180,000.00 2 weeks ago New York, NY $90,000.00-$115,000.00 4 months ago New York, NY $120,000.00-$160,000.00 3 weeks ago Director of Information Systems (IT Computer Systems Manager 6) - Provisional
New York, NY $140,000.00-$165,000.00 1 month ago Yonkers, NY $140,000.00-$150,000.00 3 days ago Director, IT Strategy and Planning - Hybrid or Remote Opportunity
Director of Health Plan IT CAPS - 244891
New York City Metropolitan Area $200,000.00-$230,000.00 1 week ago New York, NY $200,000.00-$225,000.00 2 weeks ago Associate Director IT Governance and Process Improvement
Director, IT Strategy and Planning - Hybrid or Remote Opportunity
Technical Service Manager (TSM), Folding Carton
Director of Business Intelligence Information Technology
New York, NY $175,000.00-$190,000.00 1 week ago Edison, NJ $129,500.00-$203,000.00 2 weeks ago New York, NY $170,000.00-$190,000.00 5 days ago Associate Director, Global Business Svcs Tech Enablement Strategy
Associate Director, Global Business Svcs Tech Enablement Strategy
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr