Kalco Lighting
Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance
General Purpose of the Position:
Kalco Lighting is a Las Vegas based company with global footprint with our own manufacturing facilities in Asia. We design, manufacture and sell decorative lighting products to retail stores, interior designers, and eCommerce retailers under Kalco Lighting and Allegri Crystal brands (www.kalco.com). We also produce and sell custom lighting for high end residential and hospitality projects across the world.
Kalco is seeking a Customer Service Representative to join our team to support and facilitate our efforts to become an “easy to do business with” supplier. This includes listening to our customers, understanding their requirements and acting swiftly and accurately to serve their needs. This person will be self-motivated with a sense of urgency and will have the ability to get results through others by collaborating and forging relationships with other departments within the organization.
Essential Functions and Responsibilities:
As a primary point of contact with the customer, recognize that you represent the whole company and act in a professional, knowledgeable and competent manner.
Strive to provide the required information accurately and completely in the first call from the customer.
Deliver exceptional support to our customers by providing information and addressing concerns professionally and accurately by phone, email, live chat or in-person.
Answer questions, troubleshoot problems and resolve complaints in a professional and approachable manner.
Answer inquiries about product specifications, pricing, order status, and stock availability within the parameters specified above.
Become proficient product specifications and gain firsthand product knowledge. This will require spending time with the warehouse QC team to inspect and assemble products to learn features and benefit of new and existing products.
Enter and/or proof daily orders entered in Sage 100 ERP system.
Run daily order acknowledgment process.
Keep up with daily email traffic to respond within an expected time period:
a. On the same day if email is received before 2pm PST.
b. Next day before noon for emails received after 2pm PST on the previous day.
The goal is to complete the inquiry so a follow-up call or email by the customer is not required.
Up-sell and/or Cross-sell products when appropriate. Inform customers of any promotions to increase order size.
Additional responsibilities may be included and/or changed based on system enhancements/changes within the current processes and workflow including interdepartmental changes.
Qualifications:
Experience in using computers, including Sage 100 or similar ERP system.
Must have experience with data entry and proofing data such as order entry, invoices and the like.
Ability to pay attention to the details and accuracy is required.
Effective communications skills in verbal and written communications.
Good listening skills with the ability to think critically and solve problems.
Self-motivated and resourceful to be able to work independently to achieve results
Sense of urgency, attention to detail, and pride in serving the customers
Great organizational skills and ability to work effectively in a team environment for collective goals
Must be dependable, punctual and willing to work hard to achieve goals.
Education and Training:
An associate’s degree in business or marketing is preferred but a High School diploma with relevant experience may be acceptable.
3-5 years of Call Center or Customer Service experience in a fast-paced environment.
Working Environment/Physical Activities:
Approximately 95% of the job function is performed in an office setting, sitting behind a desk performing tasks on a computer.
Working hours are subject to change between 7 AM and 5PM PST
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance
General Purpose of the Position:
Kalco Lighting is a Las Vegas based company with global footprint with our own manufacturing facilities in Asia. We design, manufacture and sell decorative lighting products to retail stores, interior designers, and eCommerce retailers under Kalco Lighting and Allegri Crystal brands (www.kalco.com). We also produce and sell custom lighting for high end residential and hospitality projects across the world.
Kalco is seeking a Customer Service Representative to join our team to support and facilitate our efforts to become an “easy to do business with” supplier. This includes listening to our customers, understanding their requirements and acting swiftly and accurately to serve their needs. This person will be self-motivated with a sense of urgency and will have the ability to get results through others by collaborating and forging relationships with other departments within the organization.
Essential Functions and Responsibilities:
As a primary point of contact with the customer, recognize that you represent the whole company and act in a professional, knowledgeable and competent manner.
Strive to provide the required information accurately and completely in the first call from the customer.
Deliver exceptional support to our customers by providing information and addressing concerns professionally and accurately by phone, email, live chat or in-person.
Answer questions, troubleshoot problems and resolve complaints in a professional and approachable manner.
Answer inquiries about product specifications, pricing, order status, and stock availability within the parameters specified above.
Become proficient product specifications and gain firsthand product knowledge. This will require spending time with the warehouse QC team to inspect and assemble products to learn features and benefit of new and existing products.
Enter and/or proof daily orders entered in Sage 100 ERP system.
Run daily order acknowledgment process.
Keep up with daily email traffic to respond within an expected time period:
a. On the same day if email is received before 2pm PST.
b. Next day before noon for emails received after 2pm PST on the previous day.
The goal is to complete the inquiry so a follow-up call or email by the customer is not required.
Up-sell and/or Cross-sell products when appropriate. Inform customers of any promotions to increase order size.
Additional responsibilities may be included and/or changed based on system enhancements/changes within the current processes and workflow including interdepartmental changes.
Qualifications:
Experience in using computers, including Sage 100 or similar ERP system.
Must have experience with data entry and proofing data such as order entry, invoices and the like.
Ability to pay attention to the details and accuracy is required.
Effective communications skills in verbal and written communications.
Good listening skills with the ability to think critically and solve problems.
Self-motivated and resourceful to be able to work independently to achieve results
Sense of urgency, attention to detail, and pride in serving the customers
Great organizational skills and ability to work effectively in a team environment for collective goals
Must be dependable, punctual and willing to work hard to achieve goals.
Education and Training:
An associate’s degree in business or marketing is preferred but a High School diploma with relevant experience may be acceptable.
3-5 years of Call Center or Customer Service experience in a fast-paced environment.
Working Environment/Physical Activities:
Approximately 95% of the job function is performed in an office setting, sitting behind a desk performing tasks on a computer.
Working hours are subject to change between 7 AM and 5PM PST