Tricentis GmbH
Senior Customer Growth Solution Architect
Join to apply for the
Senior Customer Growth Solution Architect
role at
Tricentis Senior Customer Growth Solution Architect
1 day ago Be among the first 25 applicants Join to apply for the
Senior Customer Growth Solution Architect
role at
Tricentis Get AI-powered advice on this job and more exclusive features. As a
Senior Customer Growth Solution Architect,
you will work closely with top-tier customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.
Key Responsibilities
Customer Strategy:
Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals. Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the products impact on the customer business and realign as necessary with evolving customer needs. Develop and implement actionable plans for product value assurance.
Customer Retention And Growth
Value Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes. Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases. Renewal: Proactively mitigate any retention risk by monitoring customer health scores and identifying any early signs of churn. Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps. Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.
Technical Solution Architecture
Solution Design & Framework Development: Work closely with product specialists and customers to develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies. Value Metrics & KPI Alignment: Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals, ensuring continuous alignment with business objectives. Customer Enablement: Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices that ensure high value and efficient adoption of Tricentis products. Provide insights and recommendations for new features and functionalities that could enhance customer workflows, increasing product impact and satisfaction.
Coach/Mentor
Coach/mentor peers in the team on industry standards, executive communication, and developing value-driven customer retention and growth strategies.
Competencies
Bachelors degree in computer science, Information Technology, or a related field. Masters degree in the listed field would be nice to have. 8+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies. 5+ years of experience in consulting on quality engineering roadmaps and delivering measurable outcomes. Strong leadership, customer relationship management, and decision-making skills with, a proactive solutions-oriented approach. Strong analytical skills with experience in usage data analysis, KPI development, and value analysis. Excellent communication skills, capable of articulating complex technical concepts as well as business benefits to drive stakeholders. Expertise in agile development and continuous integration/continuous development processes. Experience defining strategic direction and identifying new opportunities for impact amongst products, and programs. Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment. Senior-level consulting experience within Fortune 5000 companies is nice to have.
Success Metrics:
NRR Renewal Rate and Expansion/Upsell, Time to Value
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how well achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We Offer
Market competitive salary + success-oriented commission / bonus Supportive and engaged leadership team. Career path and professional & personal development. 401(k) / pension plan, full benefits package available. Hybrid work environment. Personal and professional development. And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
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Join to apply for the
Senior Customer Growth Solution Architect
role at
Tricentis Senior Customer Growth Solution Architect
1 day ago Be among the first 25 applicants Join to apply for the
Senior Customer Growth Solution Architect
role at
Tricentis Get AI-powered advice on this job and more exclusive features. As a
Senior Customer Growth Solution Architect,
you will work closely with top-tier customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.
Key Responsibilities
Customer Strategy:
Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals. Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the products impact on the customer business and realign as necessary with evolving customer needs. Develop and implement actionable plans for product value assurance.
Customer Retention And Growth
Value Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes. Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases. Renewal: Proactively mitigate any retention risk by monitoring customer health scores and identifying any early signs of churn. Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps. Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.
Technical Solution Architecture
Solution Design & Framework Development: Work closely with product specialists and customers to develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies. Value Metrics & KPI Alignment: Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals, ensuring continuous alignment with business objectives. Customer Enablement: Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices that ensure high value and efficient adoption of Tricentis products. Provide insights and recommendations for new features and functionalities that could enhance customer workflows, increasing product impact and satisfaction.
Coach/Mentor
Coach/mentor peers in the team on industry standards, executive communication, and developing value-driven customer retention and growth strategies.
Competencies
Bachelors degree in computer science, Information Technology, or a related field. Masters degree in the listed field would be nice to have. 8+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies. 5+ years of experience in consulting on quality engineering roadmaps and delivering measurable outcomes. Strong leadership, customer relationship management, and decision-making skills with, a proactive solutions-oriented approach. Strong analytical skills with experience in usage data analysis, KPI development, and value analysis. Excellent communication skills, capable of articulating complex technical concepts as well as business benefits to drive stakeholders. Expertise in agile development and continuous integration/continuous development processes. Experience defining strategic direction and identifying new opportunities for impact amongst products, and programs. Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment. Senior-level consulting experience within Fortune 5000 companies is nice to have.
Success Metrics:
NRR Renewal Rate and Expansion/Upsell, Time to Value
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how well achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We Offer
Market competitive salary + success-oriented commission / bonus Supportive and engaged leadership team. Career path and professional & personal development. 401(k) / pension plan, full benefits package available. Hybrid work environment. Personal and professional development. And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Software Development Referrals increase your chances of interviewing at Tricentis by 2x Get notified about new Customer Solutions Architect jobs in
Austin, TX . Austin, TX $160,000.00-$175,000.00 12 hours ago Austin, TX $93,000.00-$151,000.00 2 weeks ago Solutions Architect, Professional Services Sales
Austin, TX $106,350.00-$157,000.00 1 week ago Austin, TX $180,000.00-$200,000.00 1 month ago Customer Tech - Salesforce Solution Architect - Senior - Tech Consulting -Open Location
Austin, TX $102,500.00-$187,900.00 1 week ago Austin, TX $84,000.00-$120,000.00 3 weeks ago Technical Solution Architect Pre-Sales Specialist
Solutions Architect, Retail, Google Cloud
Austin, TX $147,000.00-$216,000.00 1 week ago AMS Strategic Customer Engagements ( Elevate) Technical Advisor
Customer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open Location
Austin, TX $102,500.00-$187,900.00 1 week ago Austin, TX $142,000.00-$202,000.00 1 week ago Austin, TX $168,000.00-$249,000.00 12 hours ago Practice Architect, Manufacturing/Auto, Google Cloud
Austin, TX $168,000.00-$249,000.00 4 days ago ICERTIS - CLM (Contract Lifecycle Management) Solution Architect
Austin, TX $124,362.00-$255,830.00 2 weeks ago Austin, TX $96,900.00-$184,200.00 5 months ago Senior Solutions Architect II (Strategic Accounts & Partnerships)
Austin, TX $147,800.00-$184,750.00 1 week ago Senior Solutions Architect II (Strategic Accounts & Partnerships)
Austin, TX $147,800.00-$184,750.00 1 week ago Global Practice Architect, Security GTM, Google Cloud
Austin, TX $218,000.00-$306,000.00 2 weeks ago Firmware BIOS - Customer Solutions Architect
Austin, TX $192,640.00-$288,960.00 2 weeks ago Austin, TX $130,250.00-$199,999.00 22 hours ago Manager, VCA Managed Services Solution Architect
Austin, TX $124,700.00-$180,650.00 22 hours ago Communications Cloud Solution Architect - Principal or Sr. Principal - US
Austin, TX $122,000.00-$258,000.00 1 week ago Health Cloud - Solution Architect - Global Salesforce, United States
Austin, TX $155,000.00-$179,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr