V-Soft Consulting Group
Application Support Engineer III
V-Soft Consulting Group, Cincinnati, Ohio, United States, 45208
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Primary Location : Cincinnati, Ohio
V-Soft Consulting is currently hiring for a
Application Support Engineer III
for our premier client
Cincinnati, Ohio .
Knowledge And Skills
Must Have:
AWS Containers Messaging/Eventing (MQ + Kafka) Networking SiteScope Splunk SQL Java Java Springboot Linux
Key Skills
Java/Springboot, REST API debugging, AWS (Aurora, ECS, Lambda) Splunk, SiteScope Grafana, Snowflake Kafka, MQ, Networking, SQL Linux, Oracle Mainframe, COBOL, CICS, DB2 ServiceNow, Confluence
What Youll Do
Job Responsibilities:
Leadership & Strategy
Build deep expertise in RTP integrations and transaction flows. Establish cross-functional relationships across payment rail teams. Own escalation decisions and handoffs from TechOps to development. Mentor offshore engineers. Lead postmortems, RCA reviews, and playbook updates. Troubleshooting & Analysis: Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools. Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.
Ticket Management & Shift Coverage
Log and manage incidents in ServiceNow and Confluence. Ensure smooth shift handovers with detailed documentation. Own EST to IST shift transitions and knowledge continuity.
Technical Leadership
Lead L2 troubleshooting for RTP services and integrations. Evaluate customer impact of unplanned dependency outages, and planned maintenance. Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate). Drive RCA and postmortem processes for critical incidents. Maintain and improve technical documentation and playbooks.
Tooling & Automation
Enhance Splunk alerting and dashboard visibility. Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations. Develop automation scripts for monitoring. Define and maintain SLO-based alerting thresholds.
On-Call & Reliability
Participate in 24x7 on-call rotation. Partner with development teams to improve CI/CD reliability and observability.
Incident Monitoring & First Response
Monitor SiteScope and Splunk alerts for system health and transaction anomalies. Perform initial triage using documented playbooks. Escalate critical issues to on-call development and leadership.
Interested?
Qualified candidates should send their resumes to
skillada@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at V-Soft Consulting Group, Inc. by 2x Sign in to set job alerts for Application Support Engineer roles.
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V-Soft Consulting is currently hiring for a
Application Support Engineer III
for our premier client
Cincinnati, Ohio .
Knowledge And Skills
Must Have:
AWS Containers Messaging/Eventing (MQ + Kafka) Networking SiteScope Splunk SQL Java Java Springboot Linux
Key Skills
Java/Springboot, REST API debugging, AWS (Aurora, ECS, Lambda) Splunk, SiteScope Grafana, Snowflake Kafka, MQ, Networking, SQL Linux, Oracle Mainframe, COBOL, CICS, DB2 ServiceNow, Confluence
What Youll Do
Job Responsibilities:
Leadership & Strategy
Build deep expertise in RTP integrations and transaction flows. Establish cross-functional relationships across payment rail teams. Own escalation decisions and handoffs from TechOps to development. Mentor offshore engineers. Lead postmortems, RCA reviews, and playbook updates. Troubleshooting & Analysis: Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools. Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.
Ticket Management & Shift Coverage
Log and manage incidents in ServiceNow and Confluence. Ensure smooth shift handovers with detailed documentation. Own EST to IST shift transitions and knowledge continuity.
Technical Leadership
Lead L2 troubleshooting for RTP services and integrations. Evaluate customer impact of unplanned dependency outages, and planned maintenance. Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate). Drive RCA and postmortem processes for critical incidents. Maintain and improve technical documentation and playbooks.
Tooling & Automation
Enhance Splunk alerting and dashboard visibility. Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations. Develop automation scripts for monitoring. Define and maintain SLO-based alerting thresholds.
On-Call & Reliability
Participate in 24x7 on-call rotation. Partner with development teams to improve CI/CD reliability and observability.
Incident Monitoring & First Response
Monitor SiteScope and Splunk alerts for system health and transaction anomalies. Perform initial triage using documented playbooks. Escalate critical issues to on-call development and leadership.
Interested?
Qualified candidates should send their resumes to
skillada@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at V-Soft Consulting Group, Inc. by 2x Sign in to set job alerts for Application Support Engineer roles.
Finance Data Analyst & Application Support Engineer
Technical Support Engineer, Reactive Adhesives & Additives
Finance Data Analyst & Application Support Engineer V
Cincinnati, OH $80,000.00-$100,000.00 1 day ago Technical Sales Engineer Mexico (Bilingual English/Spanish) Cutting Tools
Senior Software Engineer (VBA Developer)
Sr. Mechanical Engineer, Water Products - REQ # 1294
Hebron, KY $111,200.00-$152,900.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr