Senior Desktop Engineer

The Senior Desktop Lead Engineer leads desktop strategy and execution, overseeing everything from laptop setup to user experience improvements across the firm. This senior-level role includes technical leadership, second-level support, image management, and vendor coordination. The position also supervises a junior engineer and requires comfort working with all levels of staff, including senior executives. Design and deliver the desktop-as-a-product experience for firm staff. Maintain and optimize standard laptop images and software configurations. Install, configure, monitor, and troubleshoot desktops, laptops, thin clients, and mobile devices. Provide technical leadership to desktop support staff and set best practices. Manage vendor relationships and ensure compliance with security requirements. Act as the voice of the user for desktop performance and experience. Deliver second-level support and end-user training as needed. Lead and contribute to special projects and process improvements. Requirements Bachelor's Degree or equivalent work experience. 7+ years as a desktop engineer, preferably in a professional services environment. Experience supervising or mentoring junior team members. Familiarity with VMware Horizon, antivirus integration, and legal-industry software is a plus. Strong communication, organization, and customer service skills. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

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