Gap Inc.
Security Shift Supervisor – Global Security - San Francisco
Gap Inc., San Francisco, California, United States, 94199
About the Role
• Lead, mentor, and develop a team of security professionals, ensuring adherence to established procedures, performance standards, and company policies. • Foster a positive, professional, and accountable team culture. • Operate and manage internal security systems and tools, ensuring effective system monitoring, timely alarm response, and precise access control administration. • Ensure seamless coordination between on-site security teams and GSOC personnel. • Manage and coordinate responses to security incidents, emergencies, and critical events. • Act as the primary point of contact during high-priority situations, ensuring timely escalation and resolution. • Maintain clear, concise, and timely communication with team members, management, and relevant stakeholders. • Provide accurate updates and reports during routine and emergency situations. • Ensure compliance with all relevant security policies, procedures, and applicable regulations. • Conduct regular audits and spot checks to maintain operational integrity. • Provide training, coaching, and guidance to enhance team skills, operational knowledge, and readiness. • Promote continuous improvement and professional growth within the team. • Operate, monitor, and troubleshoot security systems, including CCTV, access control, alarm systems, and other related technologies. • Prepare and deliver reports on security incidents, operational metrics, and other relevant data to management. • Provide security oversight and operational support for special events, ensuring safety, compliance, and smooth event execution What You'll Do
Supervisory Expertise – A proven track record of leading teams in high-security environments. GSOC Proficiency – Hands-on experience with security operations center functions, processes and workflows. Communication Excellence – The ability to engage, inform, and influence across all levels of the organization. Analytical Thinking – A proactive, solutions-driven approach to identifying and mitigating risks. Technical Competence – Skilled in operating and troubleshooting integrated security systems. Customer Service Orientation – Professional demeanor and service-focused approach when interacting with employees, visitors, and executives. Calm Under Pressure – Composure and decisiveness during emergencies and high-stress situations. Who You Are
Supervisory Experience: 2+ years in a supervisory or management role, preferably in corporate security or law enforcement. GSOC Experience: 1+ year working in a Global Security Operations Center or similar environment. Communication Skills: Excellent oral and written communication abilities for diverse audiences. Analytical Skills: Strong capability to assess situations, identify threats, and recommend solutions. Technical Skills: Proficiency with security technology, including CCTV, access control, and alarm monitoring systems. Customer Service: Demonstrated ability to deliver high-quality service in a professional manner. Conflict Resolution: Proven ability to mediate disputes and resolve personnel or operational issues effectively.
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• Lead, mentor, and develop a team of security professionals, ensuring adherence to established procedures, performance standards, and company policies. • Foster a positive, professional, and accountable team culture. • Operate and manage internal security systems and tools, ensuring effective system monitoring, timely alarm response, and precise access control administration. • Ensure seamless coordination between on-site security teams and GSOC personnel. • Manage and coordinate responses to security incidents, emergencies, and critical events. • Act as the primary point of contact during high-priority situations, ensuring timely escalation and resolution. • Maintain clear, concise, and timely communication with team members, management, and relevant stakeholders. • Provide accurate updates and reports during routine and emergency situations. • Ensure compliance with all relevant security policies, procedures, and applicable regulations. • Conduct regular audits and spot checks to maintain operational integrity. • Provide training, coaching, and guidance to enhance team skills, operational knowledge, and readiness. • Promote continuous improvement and professional growth within the team. • Operate, monitor, and troubleshoot security systems, including CCTV, access control, alarm systems, and other related technologies. • Prepare and deliver reports on security incidents, operational metrics, and other relevant data to management. • Provide security oversight and operational support for special events, ensuring safety, compliance, and smooth event execution What You'll Do
Supervisory Expertise – A proven track record of leading teams in high-security environments. GSOC Proficiency – Hands-on experience with security operations center functions, processes and workflows. Communication Excellence – The ability to engage, inform, and influence across all levels of the organization. Analytical Thinking – A proactive, solutions-driven approach to identifying and mitigating risks. Technical Competence – Skilled in operating and troubleshooting integrated security systems. Customer Service Orientation – Professional demeanor and service-focused approach when interacting with employees, visitors, and executives. Calm Under Pressure – Composure and decisiveness during emergencies and high-stress situations. Who You Are
Supervisory Experience: 2+ years in a supervisory or management role, preferably in corporate security or law enforcement. GSOC Experience: 1+ year working in a Global Security Operations Center or similar environment. Communication Skills: Excellent oral and written communication abilities for diverse audiences. Analytical Skills: Strong capability to assess situations, identify threats, and recommend solutions. Technical Skills: Proficiency with security technology, including CCTV, access control, and alarm monitoring systems. Customer Service: Demonstrated ability to deliver high-quality service in a professional manner. Conflict Resolution: Proven ability to mediate disputes and resolve personnel or operational issues effectively.
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