Hustle Notice Biz
Customer Service Agent
Department:
Swipe Say Easy
Employment Type:
Full Time
Location:
Washington, DC
Compensation:
$18.50 - $27.50 / hour
Description
Location:
Washington, DC Employment Type:
Full-Time Salary Range:
$18.50 - $27.50 Hourly (based on experience)
Position Overview
Swipe Say Easy We are looking for a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the front line of communication with our customers, providing them with exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting our products and services.
Key Responsibilities
Assist customers via phone, email, and chat in a professional and courteous manner. Resolve customer complaints and issues efficiently to achieve customer satisfaction. Provide detailed information about products and services to customers. Process orders, forms, applications, and requests as needed. Maintain accurate records of customer interactions and transactions using our CRM systems. Collaborate with the technical support team to address and resolve product-related inquiries. Skills, Knowledge and Expertise
High school diploma or equivalent; further education is a plus. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving skills and ability to think on your feet. Familiarity with CRM systems and practices is advantageous. Ability to work well under pressure and handle difficult situations with grace. Benefits
Comprehensive health insurance (medical, dental, and vision). 401(k) retirement plan with company match. Paid time off, including vacation, sick days, and holidays. Professional development and training opportunities. Employee wellness programs and resources. Flexible work environment with a focus on work-life balance.
Department:
Swipe Say Easy
Employment Type:
Full Time
Location:
Washington, DC
Compensation:
$18.50 - $27.50 / hour
Description
Location:
Washington, DC Employment Type:
Full-Time Salary Range:
$18.50 - $27.50 Hourly (based on experience)
Position Overview
Swipe Say Easy We are looking for a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the front line of communication with our customers, providing them with exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting our products and services.
Key Responsibilities
Assist customers via phone, email, and chat in a professional and courteous manner. Resolve customer complaints and issues efficiently to achieve customer satisfaction. Provide detailed information about products and services to customers. Process orders, forms, applications, and requests as needed. Maintain accurate records of customer interactions and transactions using our CRM systems. Collaborate with the technical support team to address and resolve product-related inquiries. Skills, Knowledge and Expertise
High school diploma or equivalent; further education is a plus. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving skills and ability to think on your feet. Familiarity with CRM systems and practices is advantageous. Ability to work well under pressure and handle difficult situations with grace. Benefits
Comprehensive health insurance (medical, dental, and vision). 401(k) retirement plan with company match. Paid time off, including vacation, sick days, and holidays. Professional development and training opportunities. Employee wellness programs and resources. Flexible work environment with a focus on work-life balance.