Piedmont Global
IT Systems Engineer
The IT Systems Engineer is a technical expert responsible for designing, deploying, and supporting PGLS's infrastructure and core IT systems. In addition to engineering responsibilities, this role participates in day-to-day support, providing hands-on assistance to end users and acting as a resource for escalated technical challenges. The engineer plays a key role in automation, systems documentation, audits, and projects such as application rollouts, migrations, and decommissions. This role requires strong technical depth, process discipline, a security-conscious mindset, and excellent communication skills. Job responsibilities include: Provide direct support for end users alongside the support team. Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools. Support incident resolution and root cause investigation in collaboration with the support team. Lead root cause analysis and remediation of infrastructure-related problems. Automate repetitive IT tasks using scripts, deployment tools, or configuration templates. Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts. Support data migrations and coordinate with MSPs during infrastructure transitions. Monitor infrastructure systems for availability, patching, and security. Contribute to the maintenance of secure infrastructure configurations aligned with industry standards. Ensure accurate documentation of system relationships and dependencies in the CMDB. Maintain detailed systems documentation and architecture diagrams. Contribute to automation and technical implementation of service catalog request workflows. Manage technical aspects of software licenses and support vendor onboarding/integration. Champion security best practices across system design, access management, and configuration. Support ISO 27001 audits and internal IT compliance reviews. Collaborate with the Sr. IT Support Specialist and IT Assistant to ensure consistency across tools and processes. Build trust by delivering consistent, reliable, and transparent technical support. Qualifications: 5+ years of experience in IT support and systems engineering roles. Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools. Working knowledge of networking, firewalls, and cloud infrastructure concepts. Experience with PowerShell or scripting languages for automation and configuration. Proven ability to lead technical implementations and infrastructure change projects. Comfortable collaborating with managed service providers and internal stakeholders. Strong documentation and audit-readiness mindset. Excellent communication and service orientation. Nice to have: Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools. Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk. Exposure to ISO 27001, NIST, or CIS frameworks. Understanding of Zero Trust principles and least privilege access models. Experience supporting security-related controls or remediation. Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4 are a plus. Security certifications such as CompTIA Security+, Microsoft SC-300, or AZ-500 are a plus. Benefits: Piedmont Global has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule. Location: Arlington VA
The IT Systems Engineer is a technical expert responsible for designing, deploying, and supporting PGLS's infrastructure and core IT systems. In addition to engineering responsibilities, this role participates in day-to-day support, providing hands-on assistance to end users and acting as a resource for escalated technical challenges. The engineer plays a key role in automation, systems documentation, audits, and projects such as application rollouts, migrations, and decommissions. This role requires strong technical depth, process discipline, a security-conscious mindset, and excellent communication skills. Job responsibilities include: Provide direct support for end users alongside the support team. Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools. Support incident resolution and root cause investigation in collaboration with the support team. Lead root cause analysis and remediation of infrastructure-related problems. Automate repetitive IT tasks using scripts, deployment tools, or configuration templates. Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts. Support data migrations and coordinate with MSPs during infrastructure transitions. Monitor infrastructure systems for availability, patching, and security. Contribute to the maintenance of secure infrastructure configurations aligned with industry standards. Ensure accurate documentation of system relationships and dependencies in the CMDB. Maintain detailed systems documentation and architecture diagrams. Contribute to automation and technical implementation of service catalog request workflows. Manage technical aspects of software licenses and support vendor onboarding/integration. Champion security best practices across system design, access management, and configuration. Support ISO 27001 audits and internal IT compliance reviews. Collaborate with the Sr. IT Support Specialist and IT Assistant to ensure consistency across tools and processes. Build trust by delivering consistent, reliable, and transparent technical support. Qualifications: 5+ years of experience in IT support and systems engineering roles. Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools. Working knowledge of networking, firewalls, and cloud infrastructure concepts. Experience with PowerShell or scripting languages for automation and configuration. Proven ability to lead technical implementations and infrastructure change projects. Comfortable collaborating with managed service providers and internal stakeholders. Strong documentation and audit-readiness mindset. Excellent communication and service orientation. Nice to have: Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools. Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk. Exposure to ISO 27001, NIST, or CIS frameworks. Understanding of Zero Trust principles and least privilege access models. Experience supporting security-related controls or remediation. Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4 are a plus. Security certifications such as CompTIA Security+, Microsoft SC-300, or AZ-500 are a plus. Benefits: Piedmont Global has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule. Location: Arlington VA